PAYMENT OPERATIONS TECHNICIAN

Description

Job Summary: We are seeking a Payment Operations Technician to manage incidents, improve collection processes, and provide support in an international tourism environment. Key Responsibilities: 1. Manage incidents and collections on digital and in-person platforms 2. Improve operational collection processes and payment systems 3. Provide training and support to hotels on payment methods **Welcome to Grupo Hotusa, The Happiness Industry** Grupo Hotusa is a group of companies operating in the international tourism\-hospitality sector. Since 1977 and with over 5,000 employees worldwide, we drive the tourism industry through hotel management, distribution, and provision of services and solutions to independent hotels. We currently operate over 250 owned hotels and more than 3,000 affiliated hotels. Through our group commitments, we aim to: * Promote **professional growth and development** within our teams * Foster **culture and art** in our spaces * Support local development by creating **high-quality jobs** * Pursue **sustainability in our actions** as a company * Preserve the **historical and cultural heritage value** in our buildings * Encourage **continuous innovation and evolution** We firmly believe that a company’s success lies in developing talent and nurturing the enthusiasm of its people. Therefore, we seek individuals passionate about their work who wish to grow with us. **Do you want to join the Happiness Industry?** We are looking for a: Payment Operations Technician **What will your responsibilities be?** * Perform daily monitoring of incidents related to collections across all Group digital and in-person platforms. * Support communication with third parties involved in payment methods (banks, payment gateways, consultants, etc.). * Participate in reviewing and continuously improving operational collection processes. * Develop and maintain onboarding process documentation for implementing new payment systems and/or acquirers. * Collect and analyze data to support decision-making. * Conduct basic validation of new functionalities, reporting detected incidents and friction points. * Provide training, support, and internal control to hotels on matters related to payment methods. * Manage outstanding guest collections, ensuring proper follow-up. **What are we looking for?** * Academic background in Business Administration, Accounting, Finance, or related fields. * Prior experience in finance (accounting), operations, or IT areas. * General knowledge of collection and billing tools. * Advanced proficiency in Excel. * High level of English. * Problem-solving profile with strong communication and negotiation skills. **What do we offer?** At Grupo Hotusa, you can become part of a leading travel-sector company experiencing continuous global growth and expansion, committed to the ongoing professional development of its team. Additionally, by joining Grupo Hotusa, you will enjoy the following benefits: * **50% discount at our premium hotels:** Enjoy discounts of up to 50% at all our outstanding 4\*/5\* hotels worldwide, and up to 20% for your family members. * **The Power Business School Training:** Free and unlimited access to all training programs (MBA, digital, office software, Skills, etc.) provided by our partner The Power Business School—the #1 online business school in the market, delivered by top active professionals in the industry. * **Language Training:** Access to our language training programs, both in-person and online. (Not applicable to hotels) * **Access to our Employee Club:** Where you can enjoy various types of discounts and benefits across multiple categories (leisure, technology, sports, fashion, etc.) * **Free hotel nights:** Through Grupo Hotusa’s Referral Program, we reward referrals that result in hires. If you refer someone who gets hired, you receive free hotel nights. If this opportunity interests you and you believe you match the profile, we would love for you to apply. Or, if you know someone who might be interested, please feel free to share this job posting.