Permanent contract Administrative support CORNELLA DE LLOBREGAT (08\) UNIVERSITY DEGREE, MASTER'S Senior 05/12/2025 A078151 Who are we? We are one of the leading consumer credit financial institutions in the Spanish market. With 30 years of history in our country, we have supported over two and a half million customers in realizing their projects. We are backed by the Crédit Mutuel Group—the fourth-largest bank in France—which provides us with the necessary financial and technological support to design, sell, and manage a broad range of consumer credit products, personal loans, credit cards, lines of credit, payment solutions, and insurance. Mission Ensure continuity and quality of Technical Support for internal users (incident management and other services), maintaining high performance levels against quality indicators, SLAs, and customer satisfaction surveys. Analyze KPIs and propose action plans to improve operational efficiency and service quality. Drive continuous improvement of processes, tools, and best practices in incident management and service delivery. Identify risks/alerts and coordinate preventive or corrective action plans. Effectively manage relationships with internal and external stakeholders: business areas, technical teams, and vendors. Act as a key liaison with business areas, ensuring appropriate prioritization and communication of incidents. Share the company’s vision, objectives, and values with the team, fostering an environment of commitment and high performance. Develop, motivate, and support team members, promoting their professional growth and team cohesion. Drive implementation of the department’s strategy within your scope of responsibility. Participate in cross-functional projects and contribute to the deployment of group-wide solutions. What do we offer? Join a financial sector multinational undergoing full-scale transformation. Integrate into a dynamic team involved in cross-functional projects. Hybrid work model (2 days of remote work per week). Opportunities for professional development. **A comprehensive compensation package including:** permanent contract, fixed salary, variable pay, meal vouchers, and additional social benefits. Requirements University degree; specialization in the relevant field is highly valued. Experience as a responsible manager in incident management, specifically supporting internal users and/or B2B clients. Experience managing teams. Solid knowledge of incident management workflows (stages, escalations, criticality levels, etc.). Familiarity with methodologies, processes, and best practices in incident management (e.g., ITIL). **Languages:** French is highly valued; otherwise, advanced English proficiency is required. Strong communication skills for ongoing stakeholder engagement, assertiveness, decision-making ability, analytical capability, and a strong sense of responsibility. Additional information At Cofidis, we are an inclusive group that believes in the value of diversity. We commit to considering all qualified applications without distinction based on origin, gender, age, sexual orientation, or disability. We foster a diverse and inclusive environment, with accessible and adapted workplaces. If you require any accommodation during the selection process or interview, please let us know. We will be happy to assist you with whatever you need.