Night Receptionist

Description

Job Summary: The Night Receptionist will be the first point of contact for guests, ensuring an exceptional experience, security, and the smooth execution of night operations. Key Highlights: 1. Professional and warm guest service, effectively resolving incidents. 2. Efficient management of check-in/check-out and nightly hotel audit. 3. Ensuring security protocols and interdepartmental communication. **Company Description** Upscale, 5-star hotel in Barcelona, Port Olimpic, located in the city centre, yet only a few metres from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress, are hosted here. However, beyond its forward\-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors. **Job Description** The **Night Receptionist** will serve as the first point of contact for guests during the night shift, guaranteeing an exceptional experience from arrival to departure. Their mission is to deliver high\-quality service, ensure guest safety, and support the proper execution of the hotel’s night operations, as well as associated administrative tasks. **FUNCTIONS / RESPONSIBILITIES:** * Receive and assist guests professionally, warmly and discreetly. * Efficiently manage check\-in and check\-out procedures. * Respond to requests, resolve incidents and handle complaints effectively. * Manage and deliver guest messages, packages and correspondence promptly and accurately. * Maintain constant communication with Housekeeping regarding room status and lost items. * Review and update profiles of repeat guests (preferences and notes). * Ensure billing accuracy and account closure. * Verify guest guarantees, deposits, credits and authorizations according to procedure. * Perform accurate cash reconciliation and shift closing at the end of the shift. * Complete all nightly audit tasks in accordance with the established checklist. * Ensure compliance with the hotel’s security and emergency protocols. * Conduct nightly security rounds on guest floors, garage and technical areas. * Report any incident, risk or anomaly to the shift supervisor. * Manage and ensure proper use of safe deposit boxes. * Maintain effective communication with other departments to ensure operational excellence. * Ensure accurate information handover to the next shift team (briefing and log entries). * Participate in meetings and training sessions for professional development. **Requirements** * Education: Vocational qualification in Hospitality or Tourism. * Experience: 1–3 years in a similar role within 5\-star and/or luxury hotels. * Languages: Advanced Spanish and English; intermediate French is desirable. * Technical skills: Advanced proficiency in Opera and hotel management software. * Excellent interpersonal and problem\-solving skills. * Ability to work under pressure in a dynamic environment. * Guest\-centric focus, with proactive and solution\-oriented attitude. * Teamwork capability and interdepartmental collaboration skills. * Contract type: Permanent * Working hours: Night shift (23:00–07:00) **Additional Information** What do we offer? * **Exclusive benefits** at Accor group hotels worldwide, enabling you to enjoy unique experiences across our international network. * **Flexible compensation**, including options such as meal vouchers, transport allowances and private health insurance. * **Bicycle and scooter parking**, with charging points. * A **dynamic, multicultural and motivating work environment**, surrounded by professionals passionate about luxury hospitality. * **Professional development opportunities**, both within the property and at other brand hotels anywhere in the world. * **Continuous training** through our *Learn Your Way* platform, designed to enhance your talent and professional growth.