DESCRIPTION **Join Master as an Assistant Apart\-hotel Manager!** ----------------------------------------------------- **Master**, a distinguished name in the hospitality industry and part of the vibrant **Master** brand, is actively seeking a highly motivated, responsible, and dedicated **Assistant Apart\-hotel Manager** to join our esteemed team. This is a fantastic opportunity to contribute to the exceptional guest experience at one of our prime apart\-hotel buildings. We are looking for an individual who is passionate about delivering outstanding service and has a keen eye for detail. As an Assistant Apart\-hotel Manager, you will play a crucial role in the day\-to\-day operations, ensuring that every guest enjoys a seamless and memorable stay. You will work closely with the Hotel Manager, providing support and stepping into leadership when needed, embodying the high standards that Leonardo Hotels is known for. ### **Your Key Responsibilities:** * **Guest Room Readiness:** Meticulously inspect and ensure all guest rooms are immaculate and perfectly prepared prior to guest arrivals, guaranteeing a welcoming first impression. * **Guest Assistance \& Satisfaction:** Proactively assist guests with their diverse needs and requests throughout their stay, ensuring their comfort and satisfaction. Your goal is to exceed expectations at every touchpoint. * **Quality Assurance:** Diligently monitor guest satisfaction levels and identify areas for enhancement, consistently upholding and elevating the high\-quality experience we promise. * **Operational Support:** Be prepared to assume full responsibility for all apart\-hotel operations in the absence of the Hotel Manager, maintaining smooth and efficient service delivery. * **Issue Resolution:** Confidently and effectively handle any issues or challenges that may arise within the building during your shift, providing swift and satisfactory solutions. ### **What We're Looking For:** * **Experience:** A minimum of **2 years of relevant experience** in a similar role within the hospitality or guest services sector is highly desirable. Previous experience in apart\-hotel management will be a significant advantage. * **Languages:** Fluency in **Spanish** (mother tongue) is essential. A **high level of English** proficiency is required for effective communication with a diverse clientele and team members. * **Interpersonal Skills:** Possess **excellent interpersonal skills**, with the ability to build rapport with guests and colleagues, fostering a positive and collaborative environment. * **Problem\-Solving:** Demonstrate strong **problem\-solving skills**, with the capacity to think critically and find effective solutions under pressure. * **Digital Proficiency:** Be comfortable and adept at using **digital tools** and various property management systems (PMS) to streamline operations and enhance guest services. * **Responsibility \& Independence:** Exhibit a high level of **responsibility and independence**, taking ownership of tasks and demonstrating initiative. * **Flexibility:** Willingness and ability to work flexible days and hours, adapting to the dynamic needs of the hospitality industry. ### **Why Join Master?** * Be part of a dynamic and growing international hotel chain. * Opportunity for professional development and career advancement. * Work in a supportive and collaborative team environment. * Contribute to creating unforgettable guest experiences. If you are a proactive individual with a passion for hospitality and possess the required skills and experience, we encourage you to apply! We look forward to hearing from you.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
