Customer Service Agent

Description

ADM VALUE – A TESSI Group Subsidiary. ADM VALUE, a subsidiary of the TESSI Group, is a leader in customer relations and customer experience. With a strong presence in 6 countries and 16 strategically located production sites, we are committed to providing innovative solutions that enhance customer experience. Our Impact We operate in 6 countries: **France, Spain, Morocco, Madagascar, Mauritius, and Senegal**. Our global network of **16 production sites** allows us to meet our clients’ needs on an international scale. **Dedicated teams**: Over **6,500 passionate and committed employees** share a common vision of excellence in customer service. **Part of TESSI**: As a member of the **TESSI Group**, we benefit from the support of a renowned organization, generating a revenue of **€513 million** and employing over **13,000 people worldwide**. Our Commitment to Quality and Growth **Quality \& Growth**: We are proud of our impressive **8\.5% growth rate**, reflecting our continuous commitment to **innovation, quality, and customer satisfaction**. This dynamic growth reinforces our position as a **trusted partner** for businesses seeking to elevate their standards of excellence in customer relationship management. **Job Description:** Within a digital environment dedicated to the real estate market, we are seeking Customer Service Agents responsible for supporting users of a real estate listing and matching platform. The primary objective is to ensure a smooth, high-quality, and responsive user experience for all clients (individuals and professionals). **Your Key Responsibilities** As an essential member of the customer service team in the real estate sector, your responsibilities will be diverse: * Proven B2B experience or significant experience serving professional clients. * Ability to handle complex L1/L2-level customer requests. * Genuine FO/BO versatility: incoming calls, processing written requests, and case follow-up. * Proficiency in a multi-tool, multi-process, and multi-brand environment. * Excellent written and spoken French. * Professional demeanor suited to demanding professional clients. * Ability to understand products, customer usage, and the business impact of encountered issues. **Your Skills and Strengths** * Strong ability to qualify, analyze, and resolve requests. * Ability to grasp the customer’s underlying need beyond the stated request. * Ability to empathize with the customer to identify concrete impacts: listing visibility, distribution, billing, contracts, time loss, commercial stakes, etc. * Ability to conduct initial investigation prior to resolution or escalation. * Ability to distinguish between simple matters, sensitive topics, potential bugs, or issues requiring escalation. * Ability to accurately qualify prospect-related or sales-related requests to route them to the appropriate contact. * Clear and appropriate communication regarding case handling. * Rigorous documentation and accurate traceability of actions taken and decisions made. * Ability to rapidly acquire expertise across multiple subject areas following training. **Position Conditions:** Permanent employment contract (CDI) Full-time: 39 hours per week Monday to Friday, 08:00–17:00 and 10:00–19:00 Two Saturdays per month, 09:00–15:00 100% on-site work Stable contract within a well-recognized project in the real estate sector. Dynamic environment with offices at 22@ in Poblenou Comprehensive onboarding training and continuous support. Opportunities for career progression within the group. Training start date: 20 July 2026 If this profile matches your background and you aspire to apply your skills within a team focused on customer service excellence, we strongly encourage you to apply. Join us and contribute to our ongoing commitment to customer satisfaction. Contact: j.amigot@admvalue.fr Tel: \+34 699 176 863