Technical Change and Problem Manager, Hybrid

Description

Job Summary: We are seeking a Technical Change and Problem Manager to manage major changes in Jira/Remedy, lead CABs, and propose process improvements for a public-sector project. Key Highlights: 1. Manage major end-to-end changes in Jira/Remedy. 2. Lead CABs and eCABs, participating in decision-making committees. 3. Coordinate with vendors and internal departments to anticipate risks. Technical Change and Problem Manager At CAS Training, we are looking to incorporate a Change and Problem Manager into our professional team for an important public-sector project. **Work Mode:** On-site visits to the office located in L'Hospitalet de Llobregat, 1 or 2 times per week. Rotating shifts and availability to perform on-call duties. **Responsibilities:** End-to-end management of the major change queue in Jira/Remedy, prioritizing actions according to established procedures and criteria. Update the change management tool with all performed actions and ensure full traceability for each change. Master key departmental tools for efficient management. Monitor and respond via email to assigned changes, assuming responsibility for major and cross-cutting changes. Prepare and lead CABs and eCABs, convening required stakeholders and reviewing critical points in advance. Execute actions derived from CABs promptly and accurately, ensuring compliance with the approved plan. Participate in other decision-making committees and propose process improvements based on experience and lessons learned. Ensure proper documentation of changes. Report to the Change and Problem Manager to ensure operational consistency and alignment. Analyze and share best practices and lessons learned to improve the quality of the change management process. Serve as a subject-matter expert in specific service areas. Coordinate with vendors and internal departments to anticipate risks and guarantee safe executions, with in-depth knowledge of services and their associated alerts. **Requirements:** Advanced Catalan At least 4 years of demonstrable experience in incident, change, and problem management under frameworks such as ITIL. At least 4 years of experience in complex environments with high volumes of major changes. Knowledge and experience with ticketing tools JIRA / Remedy Ability to communicate directly with clients Advanced proficiency in office productivity tools Leadership skills and commitment to continuous improvement Ability to identify risks associated with technical and/or operational changes Prior experience in the public sector is highly valued JIRA, REMEDY,