Night host

Description

Job Summary: The Hotel Receptionist will meet guest needs regarding reservations, assistance, and information, performing administrative, billing, and commercial functions, while ensuring daily closing with high service standards. Key Highlights: 1. Professional and responsible guest service at the reception 2. Reservation management, check-in and check-out 3. Guest assistance and information with autonomy and initiative * Almanac Barcelona * Barcelona * * ### **Experience** No experience required * ### **Salary** Compensation unspecified * + ### **Area \- Position** **Hospitality, Tourism** - Hotel Receptionist + ### **Category or Level** Employee + - ### **Vacancies** 1 - ### **Applicants** 7 - * ### **Contract** Permanent Contract * ### **Working Hours** Full-time Continuous selection process. ### **Responsibilities** Mission Meet guest needs regarding reservations, assistance, and information in accordance with the hotel's quality standards, handle communications, perform administrative, billing, and commercial tasks, and ensure proper daily closing. Position Responsibilities and Tasks: PROVIDE THE HIGHEST STANDARD OF SERVICE TO GUESTS • Perform guest reception and all related tasks professionally, proactively, and responsibly. • Carry out guest service duties at the reception. • Manage room occupancy and sales activities (reservations, check-in, and check-out). • Perform billing and collection tasks. • Receive, process, and route guest complaints using the SEDAS approach. • Collaborate with and substitute for the Reception Manager in their duties. • Night audit. Concierge Services: • Provide guest assistance and information, as well as related administrative tasks, professionally, proactively, autonomously, and responsibly. • Assist guests with concierge-specific services. • Inform guests about hotel services. • Deliver guest service for requested services. • Receive, process, and route guest complaints to the appropriate departments. ### **Requirements** Required language: Spanish. English is a plus