Description
We are seeking an experienced receptionist who is enthusiastic about hospitality and delivering exceptional customer service.
Selected candidates will be responsible for performing duties related to the hotel receptionist position, including:
\- Check-in/check-out
\- Guest service
\- Providing information about hotel services and local leisure activities, and assisting guests throughout their stay (e.g., message delivery, wake-up calls, handling complaints and suggestions, ticket reservations, etc.)
\- Handling customer inquiries via telephone and email.
\- Billing.
\- Daily review of arrivals and departures; assigning same-day arrivals and VIP services.
\- Coordinating with the housekeeping department regarding room preparation and turnover.
\- Reservation planning and follow-up.
\- Reviewing in-house reservations and those from Online Travel Agencies (OTAs).
\- Performing all internal support tasks arising from guest service throughout the entire process.
\- Managing occupancy-related matters and sales of hotel services and products.
If you believe you meet the requirements for this position, please do not hesitate to apply.
Job Type: Full\-time
Pay: 23,700\.00€ \- 26,000\.00€ per year
Work Location: In person