**Company Description** Why work for Accor? We are much more than a global leader. We welcome you as you are and you can find a job with a brand that matches your personality. We support you to grow and learn every day, ensuring that your work gives purpose to your life, so that during your journey with us, you can continue exploring the unlimited possibilities at Accor. By joining Accor, every chapter of your story is yours to write and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! \#BELIMITLESS **Job Description** **WHAT DO WE EXPECT FROM YOU?** Customer and employee trends are constantly changing. In order to optimize the business volume and operational profitability of your department, you will play a key role in implementing necessary changes to deliver customers an unforgettable experience. For this: * Delight our customers throughout their stay and provide appropriate responses so they become the best promoters of your establishment online. With you, service quality is non-negotiable! * Assist your reception manager with administrative tasks and adopt similar management practices. * Facilitate collaboration between different departments (reception, housekeeping, and restaurant). * Actively contribute to the promotion and marketing of your establishment, aiming to maximize room sales. * Highlight the full range of services offered to our customers, particularly online check-in and fast check-out, allowing more time for conversations and building customer relationships. * Adapt your shifts by developing professionally in both reception and restaurant roles (rotating shifts, including occasional night shifts). * Promote your establishment's CSR commitments and share them with our customers. * Master all reception techniques and apply them brilliantly each day. **Requirements** **WHAT ARE YOUR TALENTS?** You… * Are recognized for your ability to build connections between your team and your manager, develop talent, and make diversity a strength. * Are so smiley and positive that you naturally win over both customers and staff, enjoying being around them. * Pay attention to details and take initiative to make our customers' stay a unique experience. * Are organized and have impeccable foresight. * Are active on social media, and rather than just liking, you comment and share content. You can easily interact with English speaking clients. You have already demonstrated these talents and skills in your professional career. *Optional: knowledge of a third language is also desirable.* **Additional Information** **Little Extras?** * A social network, Grape Link, so you can chat with all your colleagues across Europe * The possibility to stay anywhere in Europe at very low prices * The opportunity to move geographically and grow within Grape Hospitality * A 300 euro referral bonus if you actively help us find our future Stars. * A pleasant, fun, and professional working environment. * Commitment to one free weekend per month * Two consecutive days off for a real break and rest * The assurance of celebrating your birthday with your friends, as you get the day off on this occasion * Great moments together, such as a barbecue or group activities. * A role open to beginners who want to live a great professional adventure * Events to bring us together, like the annual year-end party for staff.