Store Manager (L'illa)

Description

Job Summary: We are seeking an operational Store Manager with sales leadership, team management, and operational expertise for a brand that designs solutions for conscious exploration. Key Highlights: 1. Operational in-store presence role, leading by example. 2. Team leadership, coaching, and people development. 3. Tangible impact on an authentic, global brand. \*Please apply via our career site: https://careers.tropicfeel.com/jobs/7257033\-store\-manager\-l\-illa\-diagonal/bec3d9b6\-6cf2\-4631\-ac51\-62a2e1ddd22f **The Opportunity:** At Tropicfeel, we do not merely create gear; we design solutions for a new era of exploration. We are a company for those who understand that travel is a tool for personal growth and connection with the environment. We seek individuals who wish to go beyond the conventional, bringing a solid vision and the commitment required to build an authentic, soulful brand. We work to awaken **Aliveness**: that feeling of being fully present and connected with oneself and the world. If you seek an environment where your work has tangible impact, where excellence is rewarded, and where personal growth is a direct result of tackling complex challenges, this is your place. At Tropicfeel, every person contributes an essential piece toward building an authentic, global, and coherent brand. As **Store Manager**, you will be responsible for store performance, customer experience, team development, and the accurate execution of operations and campaigns—ensuring everything runs efficiently and remains aligned with Tropicfeel’s values and essence. This is a **highly operational, in-store role**, ideal for those who enjoy **being on the ground—selling, leading by example, and ensuring daily operations run smoothly**. **Your Challenge:** **Commercial and Performance Management** Responsible for sales results and KPI performance. * Deliver exceptional sales service to all our customers and travelers, engaging with them to identify their needs and preferences. * Set weekly sales targets per product and category, aligned with campaigns and stock availability. * Monitor and analyze weekly KPIs (sales, conversion rate, average transaction value, units per transaction, stock turnover). * Identify performance gaps and implement corrective actions at store level. * Evaluate the commercial impact of in-store campaigns and activations. * Gather and report customer insights (objections, sizing issues, reasons for non-conversion). **Team Leadership and Customer Experience** Responsible for team autonomy, service quality, and brand consistency. * Lead onboarding and training of new hires. * Collaborate with People on staff selection and hiring processes. * Ensure team autonomy and consistency in customer service, assisted selling, and brand standards across shifts. * Provide continuous coaching, feedback, and performance follow-up. * Conduct weekly micro-trainings on product knowledge and active campaigns to reinforce key sales messages. * Foster a customer experience aligned with Tropicfeel’s brand values and positioning. **Store Operations and Brand Execution** Responsible for daily operations, stock management, and brand execution. * Ensure optimal stock availability and efficient replenishment processes (receiving, storage, floor replenishment, and system registration). * Lead monthly inventories, including preparation, counting, deviation analysis, and action plans. * Supervise cash handling, returns and exchanges, loss prevention, and compliance with operational procedures. * Manage daily operational incidents (POS systems, maintenance, mall coordination, courier services, materials), escalating critical issues. * Plan and manage staff schedules based on foot traffic, campaigns, and business needs, ensuring adequate coverage during peak times. * Implement and maintain campaigns, activations, and visual merchandising, guaranteeing correct execution and adherence to brand standards. * Analyze weekly results and produce a structured report covering KPIs, operational incidents, stock status, next week’s priorities, and customer insights. **What Will Help You Succeed in This Role?** * Prior experience as Store Manager or Assistant Store Manager in customer-focused retail, with responsibilities in product management and public-facing service. * Experience **managing teams of at least three people**, including training, coaching, and performance tracking. * Experience in **stock management, inventory control, and scheduling**. * Excellent interpersonal skills; we seek individuals with **energy, curiosity, and drive**. * Strong **commercial orientation** and customer focus. * Excellent written and verbal communication skills in Spanish, across all levels. * Good command of English and/or Catalan is valued. **What Do We Offer?** A culture rooted in freedom, flexibility, and trust. An entrepreneurial environment that fosters innovation. Competitive salary. 50% discount on Tropicfeel products. 32 calendar days of vacation. **About Tropicfeel** Tropicfeel was born in the tropics and grew in the Mediterranean, with a clear mission: to reconnect people with the planet in an increasingly digital world—one growing ever more disconnected from reality. We want exploration to be conscious, sensory, and intentional. As a B-Corp certified company, every decision we make is guided by the highest standards of social and environmental responsibility. It is not just a certification—it is how we operate. Our design reflects our philosophy: merging technical innovation with organic simplicity to create versatile products that accompany any adventure. **Will you join us to begin the journey?** Employment Type: Full-time Work Location: On-site