STORE MANAGER

Description

Job Summary: We are seeking a Store Manager to lead the team and point of sale, ensuring excellence in customer experience and achievement of commercial objectives. Key Highlights: 1. Lead, organize, and develop the retail team. 2. Drive results through analysis and monitoring of KPIs. 3. Ensure operational excellence and customer service. **Who We Are** At Merkal, we lead footwear retail in Spain. We are driven by a clear mission: **to deliver a comfortable and agile shopping experience, combining fashion, comfort, and personalized customer service.** If you are passionate about sales and customer interaction, this is the place for you! **The Role** We are looking for a **Store Manager** for our store located at **Carrer Santa Eulàlia 13, L'Hospitalet de Llobregat (Barcelona)**, working **40 hours per week**, on a split shift (morning and afternoon). You will be the key reference person for both the team and the point of sale, ensuring excellence in customer experience and achievement of commercial objectives, supported by your Area Manager. **Your Key Responsibilities** * **Lead, organize, and develop the team**: recruitment, onboarding, sales training, and performance monitoring. * Drive results through **analysis and monitoring of KPIs** (conversion rate, average transaction value, units per transaction, shrinkage). * **Ensure operational excellence**: store openings/closures, cash handling (cash counts and closings), restocking, organization, and cleanliness. * Ensure proper implementation of Merkal’s **customer service policy**. * Supervise the implementation of **visual merchandising**, aligned with brand guidelines. * Ensure compliance with **administrative and management procedures** at the point of sale. **Requirements and Skills We Value** * Minimum **3 years’ experience** leading teams in retail (fashion/footwear experience is a plus). * **Approachable leadership style** and ability to develop people. * **Results- and customer-oriented mindset**, with proven experience using **KPIs** (conversion rate, average transaction value, units per transaction) to support decision-making. * **High adaptability and learning capacity**; **initiative** to anticipate and resolve in-store issues. * **Collaboration and teamwork**, with a **positive and proactive attitude**. * **Prioritization skills**: planning, organization, and **time optimization** in high-activity environments. **What We Offer** * Join a **solid, trusted company**, a leader in footwear retail. * **Fixed \+ variable compensation**, based on store objectives. * **Continuous training** on products, sales techniques, and KPIs to support your professional growth. * **Exclusive discounts** of 30% for you and your family. * A **supportive work environment**, with a team that supports you from day one. **Key Facts at a Glance** * **Position**: Store Manager * **Store**: Merkal L'Hospitalet de Llobregat (Carrer Santa Eulàlia 13\) * **Working Hours**: 40 hours per week. * **Schedule**: Split shift from 10:00 to 13:00 and from 17:00 to 21:00 (store closes at noon). One weekday morning off and Sundays off. * **Contract Type**: Permanent. * **Compensation**: Fixed salary according to collective agreement \+ variable component based on store objectives. * **Benefits**: Continuous training \+ exclusive discounts. **Shall We Meet? Apply to Our Opportunity!** Merkal champions equal opportunities and diversity. All applications will be considered solely based on talent and suitability for the role. In accordance with the Organic Law on Personal Data Protection, CVs will not be accepted in person at any of our stores. Learn more about us by visiting our careers page: https://jobs.merkal.com/