Technical Support Service

Description

Job Summary: We are seeking a Technician to provide documentary support and guide customers (automotive workshops) in using our ERP system via telephone support, with potential for development in diagnostics. Key Highlights: 1. Documentary support and ERP system guidance for automotive workshops. 2. Potential development in diagnostic tasks. 3. Continuous training and professional growth. **Who We Are?** At **Infopro Digital Automotive**, we have a team of professionals **specialized in diagnostics**, with over **40 years of experience in the industry**. Our technical team is trained to deliver **specialized support to mechanical workshops**, assisting in fault resolution and interpretation of diagnostic data. We have access to an **extensive database**, including both **official manufacturer digital platforms** and **historical archives and technical manuals**, enabling us to provide accurate and detailed information on any vehicle type — from current models to older vehicles. Thanks to our **technical documentation, assistance, and diagnostic service**, workshops can access the most comprehensive and reliable information to ensure **efficient and precise repairs**. **What We Are Looking For?** * The Technician will be responsible for providing documentary support and guiding customers (automotive workshops) in using our ERP system via telephone support. This position does not initially involve diagnostic tasks but focuses on documentary support and efficient use of available ERP system tools. However, as part of a career path, it may involve progressing into diagnostic tasks under supervision. Effective communication and organizational skills for recording interactions will be valued. **Key Responsibilities:** * Provide documentary support to automotive workshops by phone, facilitating use of the Infopro Digital Automotive ERP system * Assist workshop technicians in navigating and using software features * Guide users in accessing diagnostic documentation and repair procedures within the software * Record and document all support interactions in the incident management system * Stay updated on ERP system functionalities * Collaborate with the development team to identify ERP system improvement areas based on user needs * Manage and prioritize multiple support requests in an organized and efficient manner. French and English proficiency is desirable but not mandatory. **Skills We Value:** * Verbal (active listening) and written communication * Organizational ability * Attention to detail and problem-solving * Teamwork and independent work * Proactive, customer-oriented attitude **What We Offer?** Team Building Continuous training and development Fresh fruit and coffee in the office. 40-hour weekly schedule in hybrid format: 3 days onsite at the office and 2 days remote. **JOIN INFOPRO DIGITAL AUTOMOTIVE!** If you’re looking for an opportunity to develop your career in a dynamic environment, we’d love to meet you! Apply now and become part of a team committed to growth and results. Work Location: Hybrid remote work in 08940 Cornellà de Llobregat, Barcelona province