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Position Summary: Coordinate and manage all aspects of project implementation, with emphasis on customer relationship and operations, and promoting a quality-oriented culture. Key Highlights: 1. End-to-end project coordination and management. 2. Customer relationship and operational focus. 3. Cross-departmental collaboration for continuous improvement. **WHO ARE WE?** Founded in 1995 and headquartered in Challans (France), Fairson Inventaire specializes in outsourced inventory services and operates both nationally and internationally for a wide range of clients: retail chains, manufacturers, major accounts, etc. The quality of our interventions, the expertise of our teams, and our portfolio of services tailored to each client’s specific needs have established us as a recognized benchmark in this rapidly growing market. **Position Description** The position is based in Cornellà de Llobregat. You will join a team of 7 people. Your primary mission will be to coordinate and manage all aspects of project implementation according to the scheduled timeline. The role will primarily focus on customer-facing and operational matters, as well as interdepartmental coordination (sales, IT development, planning, technical support, operations): * Identify actual requirements regarding contracted services. * Develop and present to customers the defined inventory procedures (declarations, discrepancies, final reports, etc.) according to agreements finalized by the sales team. * Collaborate with the IT department and technical writers to define the necessary technical specifications for software development. * Conduct preliminary testing with technical support and ensure proper functionality of tools prior to the first inventory. **In collaboration with the sales and operations teams:** * Review inventory processes and propose improvements for existing customers. * Define procedures for new customers. * Validate the feasibility of inventories. **Quality and Customer Relationship:** * Identify quality issues reported by field staff, customers, or the sales team, and define procedures requiring improvement. * Provide clear and definitive responses to teams so they can act effectively with their counterparts (primarily customers), offering concrete and sustainable solutions. * Promote a quality-oriented culture among employees and customers. **Communication:** * Gather information and disseminate it across departments. * Ensure that each customer’s specific requirements are accurately communicated to field teams. * Facilitate communication among technical support, the sales department, and the customer to improve service quality. **EXPECTED RESULTS** * Ensure functional coordination among the company’s various departments. * Structure the workflow by implementing efficient and stable procedures. * Develop work methodologies that foster anticipation and prevention. * Leverage field experience to achieve project objectives while respecting allocated resources (budget and timelines). * Prepare and deliver reports and evaluations within established deadlines. * Ensure smooth and effective two-way communication (upward and downward). **PROFILE** **Knowledge and Experience:** * Education level: Completion of two years of post-secondary studies or vocational training (FP) after high school. * Minimum 1 year of professional experience. * Experience in commercial and/or merchandising fields is an asset. * Bilingual proficiency in Italian (the first interview will be conducted with one of our Italian colleagues). * Knowledge of French is an asset. **Technical Competencies:** * Excellent organizational skills. * Strong oral and written communication skills. * Ability to lead meetings and work effectively in multidisciplinary environments. **Personal Competencies:** * Analytical and synthesizing abilities. * Outstanding interpersonal and communication skills. * Customer orientation. * Team spirit. * Pragmatism and proactivity. * Effective stress management. **POSITION CONDITIONS** * Permanent contract with immediate start in Barcelona (Spain). * Salary: €26,000 gross per year. * Regular travel to Italy. * Initial training period in France. * Benefits: Company laptop and mobile phone, meal vouchers. Send your application to: **odanino@fairson.fr** Employment Type: Full-time Salary: €25,500.00–€26,500.00 per year Benefits: * Company laptop * Company mobile phone * Meal vouchers Experience: * Project management methodology: 1 year (Desirable) Language: * Italian (Mandatory) * French (Desirable) Work Location: On-site
