Customer Operations Intern

Description

Job Summary: We are looking for an organized and proactive candidate to manage the CRM, create and track orders, and provide operational support to Key Account Managers in an environment driven by artificial intelligence and continuous transformation. Key Highlights: 1. Joining a young and dynamic team. 2. Continuous training and learning in hotel technology and SaaS projects. 3. A very positive work environment and opportunities for permanent employment. **About the Company** *Septeo* *is a* ***leading*** ***software player in Europe***, ***present internationally*** *and* *recognized* *among the* ***top 5 sector-specific software publishers in France***. Experiencing strong growth and undergoing constant transformation, the group has established itself as a key player in software publishing thanks to the strength of its collective: determined, bold, and committed teams. ***At*** ***Septeo***, ***artificial intelligence lies at the heart of our evolution***. We view it as a lever for sustainable performance, collaboration, and innovation—responsibly integrated into daily practices and democratized across all our professions. Our ambition is clear: ***"make intelligent software for Europe"***. *Our culture is built on strong values:* ***be***, ***do***, ***and transform together***. It is not a static culture; it is lived daily through our actions and decisions, supported by a ***balance between performance***, ***responsibility***, ***and enjoyment***. *This ambition is reflected in what we do every day:* *designing software that supports life’s essential moments, serving millions of citizens*. Being present behind these key moments is a great responsibility. It is ours. And perhaps soon, yours. *Joining Septeo means becoming part of an* ***international-scale collective adventure***, *driving the group’s transformation within a constantly and rapidly evolving environment*, *and turning AI into a concrete lever for value creation*, *today and tomorrow*. **Job Description** **Your main responsibilities will be:** * CRM management and data updates * Order creation and tracking * Customer ticket and incident management * Design and configuration of the booking engine for new customers * Operational support to the Key Account Managers team **Requirements** **What we are looking for** * An organized, proactive profile with a strong willingness to learn. * Interest in the hotel, digital, or SaaS sectors. * Strong communication skills and customer orientation. * Basic proficiency in IT tools (Excel, CRM, or similar). * Must be able to sign a **training agreement**. **Additional Information** **What we offer** * Integration into a young and dynamic team. * Continuous training and opportunities to learn about hotel technology and SaaS projects. * Hybrid working mode (on-site \+ remote). * Study support * A very positive work environment and opportunities for permanent employment