ICES Spain is known for offering exceptional experiences, personalized support, and excellent organization of high school and language exchange programs abroad. If you are passionate about helping young people have unique experiences and want to build something great with us, join our team with passion! **Your day-to-day** * Delight people interested in our programs during phone calls or Zoom meetings, guiding them to choose the travel option that best suits their needs. * Be responsible for preparing and advising prospective participants, ensuring they align with our standards and values. * Coordinate final interviews to assess candidate suitability. * Represent us occasionally at specialized fairs or industry events. **What we offer** * Purpose-driven work: your role involves making young people's dreams come true and supporting them through their personal growth journey. * Continuous development: new responsibilities, frequent training, and both professional and personal growth. * Strong team spirit: weekly exchanges, team events, joint activities… here you'll find companions, not just colleagues. * Modern working environment: adjustable workstations, up-to-date equipment, air conditioning, etc., enabling comfortable and creative work. * Stable contract with competitive conditions: we offer permanent employment and a salary above the average. **Job requirements** * Customer service experience: being friendly, quick, and solution-oriented in your daily work. Digital processes come naturally to you. * Flexible working hours: we are available when our participants need us. Due to time zone differences, the team usually starts around 10:00 a.m. * Empathy and understanding toward international exchange students: with sensitivity and a passion for travel, you will become a trusted reference. Ideally, you've already had a similar experience.