Customer Service Teleoperator (Weekends)

Description

Are you looking for an opportunity and job stability (permanent contract) to develop your skills in **customer service**, **telephone management**, and **customer support**? We are pleased to announce a vacancy for a Customer Service Teleoperator (ATC) position, with a schedule from Monday to Friday (18 weekend hours); you will join an established and secure company. In this role, you will be responsible for **handling incoming multiskill calls**, **providing solutions to customers**, and **efficiently managing their inquiries and needs**. You will use your **telephony skills** to guide customers and **maintain excellent customer service (billing information, incidents, complaints, general information)**. * **Conditions: ATC Teleoperator – Customer Service \- Call Center (18 Hours)** **Position:** Customer Service Teleoperator \- (18 Weekend Hours) **Location:** On-site at offices (Glòries, Barcelona) **Schedule:** Saturday to Monday, 3:00 PM to 9:00 PM (18 hours) **Salary:** €17,174/year pro-rated for 18 hours **Contract:** Permanent **To be considered for this position, you must have:** * Prior experience in a call center or customer service environment * Conversational Catalan and Spanish language proficiency **(Important)** * Outstanding communication and problem-solving skills * Ability to work collaboratively and adapt to a dynamic multiskill environment * Customer-oriented mindset with a focus on customer satisfaction * Availability to work weekend shifts We offer competitive compensation, a collaborative work environment, and professional development opportunities. If you believe you match this profile and are excited about this opportunity, do not hesitate to apply. Salary: €17,000.00–€18,000.00 per year Language: * Advanced or Native Catalan (Mandatory) Work Location: On-site employment