Deputy Front Office Manager

Description

Job Summary: Evenia Hotels is seeking an experienced Deputy Front Office Manager with hotel customer service expertise to join our team in Roquetas de Mar, Almería, managing check-in/out, reservations, guest issues, and coordinating the front office team. Key Highlights: 1. Be part of an expanding international hotel chain. 2. Professional development opportunities and continuous training. 3. A dynamic environment within a growing hotel company. **Description:** ---------------- **Do you have customer service experience and are passionate about the hospitality industry? Do you want to join a team that delivers unforgettable guest experiences?** If yes, we’re looking for you! We are Evenia Hotels, an expanding international hotel chain headquartered in Barcelona, with over 50 years of industry experience and 12 hotel complexes across 3 countries: Spain, Andorra, and Panama. We continue to grow and currently employ over 1,400 team members. Additionally, we operate other business lines including a travel agency, a congress palace, and extensive expertise in event planning and catering. Currently, we are seeking a **Deputy Front Office Manager** for our team at the Hotel Evenia Zoraida in Roquetas de Mar, Almería. What will your day-to-day responsibilities be? * Greet guests during check\-in and check\-out processes. * Provide information about the hotel and its services, addressing guest needs and complaints. * Manage reservations and handle special guest requests. * Resolve inquiries and issues, ensuring an excellent guest experience. * Coordinate with other departments to guarantee efficient service delivery. * Handle cash management and billing for hotel services. * Organize front office team tasks. What are we looking for? * Prior experience in hotel front office or customer service roles. * Proficiency with hotel property management systems (PMS) and computer tools. * Advanced level of Spanish and English (a third language is a plus). * Strong communication skills, customer orientation, and problem-solving ability. Full availability for afternoon or split shifts. * Are you ready to take on the challenge? We want to meet you! You bring the talent; we provide the growth. **Requirements:** --------------- What do we offer? * Fixed-Term Intermittent Contract * A dynamic environment within a growing hotel company. * Professional development opportunities and continuous training.