Customer Service Teleoperator – After-sales Support (Part-time Replacement)

Description

Job Summary: We are looking for a Customer Service Teleoperator – After-sales Support for MediaMarkt, passionate about technology and equipped with communication skills to resolve incidents. Key Highlights: 1. Continuous training 2. Inclusive culture 3. Product discounts **Do you want to work with the best team?** **Let’s Go!** ======================================================== **Customer Service Teleoperator – After-sales Support\-Part-time Replacement** =========================================================================== At MediaMarkt, our people are key to successfully driving the transformation process in which the company is immersed. We are seeking individuals passionate about technology who wish to make their mark. We are looking for people like you. **Let's Go!** ### **Your Responsibilities** * Providing telephone customer service * Communication via ticketing systems * Resolving incidents * Monitoring open tickets ### **Your Profile** * Experience in after-sales customer service * Experience with CRM platforms * Strong verbal and written communication skills * Basic office software knowledge and Excel proficiency * Organized individuals with capacity for continuous learning ### **What We Offer You** * Continuous training * Celebrations on special occasions * Discounts at local gyms * Discounts on our products * Media Flex, a flexible compensation program * Inclusive culture ### **About Us** **Do you want to be part of the future of retail? Let's Go!** At MediaMarkt, "Let's Go!" is more than a slogan—it’s an attitude. We are passionate about technology and aim to inspire both our customers and our team. We seek talent to share this passion and jointly build the shopping experience of the future, with over 7\.000 people across Spain. **About MediaMarkt** MediaMarkt is the leading omnichannel company in Spain and Europe for consumer electronics distribution and related services. We belong to the MediaMarktSaturn Group, operating over 1\.000 stores across 11 countries and employing a global workforce of over 52\.000 people. In Spain, we operate 112 stores, an online shop, a Logistics Center and Service Hub in Pinto (Madrid), and our Head Offices in El Prat de Llobregat (Barcelona). Every day, we strive to be our customers’ top choice as a trusted omnichannel retailer, delivering tailored solutions in a technology-driven world. Our success lies in continuously adapting to new consumption trends, offering a wide range of products, services and solutions, and providing a unique and personalized shopping experience. All this, with a firm commitment to leaving a positive legacy for society and the environment. The best solutions emerge when diverse perspectives come together. That’s why, at MediaMarkt, we value diversity, promote equal opportunities, and foster inclusion—creating an environment where everyone can grow and contribute their talent. Thus, we work to become the benchmark company as The Experience Champion within the consumer electronics sector. Join our team and let’s build a diverse, innovative, and exciting future—together! Let's Go! ### **Your HR Contact** ***Izaskun Orue Sanabria***