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Job Summary: We are seeking a customer service professional to remotely manage parking facilities, monitor intercom systems and remote surveillance tools, and provide customer support on rotating shifts. Key Highlights: 1. Remotely manage parking facilities and customer service. 2. Be part of a leading mobility company undergoing digital transformation. 3. Develop your career in a dynamic sector. At Telpark, what drives and inspires us is talent. OVERVIEW Empark is the leading vehicle parking company in the Iberian market, operating in both Off-Street and On-Street segments, with approximately €200 million in annual revenue. Leveraging Empark’s experience and best practices, the company has achieved significant growth over the past decade, demonstrating strong resilience during recessionary periods and establishing itself as a digital leader in the Iberian Peninsula’s mobility market. If you are interested in developing your professional career in the mobility sector, experiencing transformation within a market-leading company, and enjoy doing new things, this position may interest you. KEY RESPONSIBILITIES * Remote management of our parking facilities, acting as the sole point of contact when no on-site staff are present. \- Management and control of intercom systems and remote surveillance tools\- Customer service, as a fundamental component of the customer experience at our parking facilities * Management of parking reservations * Rotating 7x24 shifts Basic knowledge of information security (Policies, Regulations, and Security). PROFILE Education * High school diploma or Vocational Training Level II (FP II) * Proficiency in Microsoft 365 Experience * Minimum of 2 years in customer service roles * Prior experience in rotating shifts is desirable Mandatory requirements:* Portuguese language proficiency at minimum B2 level * Spanish * Proficiency in MS Office 365 SKILLS* Customer service * Problem solving * Digital competence * Planning and organization * Teamwork If you want to join a growing company undergoing full digital and cultural transformation, now is your moment.
