Job Summary: We are looking for a Senior SysAdmin to play a key role as a technical reference in resolving complex incidents and driving continuous operational improvement, ensuring platform stability and scalability. Key Highlights: 1. Key role as technical reference and driver of continuous operational improvement. 2. Advanced support on cloud infrastructure and process automation. 3. Cross-functional collaboration with teams and technical development of the team. #### **About this role** **The challenge** As a Senior SysAdmin in the Partner Success team, you will play a key role as a technical reference in resolving complex incidents, performing advanced troubleshooting, and driving continuous operational improvement. Your mission will be to ensure platform stability, efficiency, and scalability by addressing high-impact technical issues and elevating the team’s technical capabilities. You will join a structure where you’ll work closely with the team manager, with a clear focus on technical contribution. You will contribute to in-depth incident analysis, support critical escalations, and actively participate in the evolution of procedures and operational best practices. You will provide advanced support on cloud infrastructure, including systems, virtualization, networking, storage, and performance. You’ll have the opportunity to work on process improvement, automation, and standardization, contributing to building a more robust, efficient, and scalable operation. Collaboration will be key. You’ll work cross-functionally with Infrastructure, Product, and technology partner teams to improve platform stability and operability. Additionally, you’ll play an important role in the team’s technical development, driving knowledge transfer and mentoring junior profiles. **Requirements that are important for us** We’re looking for a **Senior SysAdmin** with solid experience in IT environments and **advanced technical support**, capable of tackling complex problems in production environments and serving as a technical reference within the team. Relevant experience and expected outcomes: * 5\+ years of experience in systems administration or infrastructure engineering in production environments. * Experience in advanced troubleshooting on cloud platforms or complex IT environments. * Solid knowledge of operating systems (Linux and/or Windows), virtualization, networking, and storage. * Experience managing critical incidents and high-impact technical escalations. * Ability to diagnose performance, stability, and availability issues in distributed systems. * Participation in post-incident analysis and definition of preventive actions. * Experience collaborating with infrastructure, product, or development teams to resolve complex issues. Key skills and expected impact:* Ability to technically lead the resolution of complex incidents. * Analytical thinking and structured approach to problem diagnosis. * Skill in translating complex technical problems into clear, actionable solutions. * Prioritization ability in high-pressure environments and during critical incidents. * Strong orientation toward continuous improvement, automation, and process standardization. * Communication skills to support and elevate the team’s technical level. * Mentoring and knowledge transfer capability to other technical profiles. * Comfort working with technical partners in demanding environments. Tools* Ticketing, monitoring, and incident management tools. * Observability systems, logging, and metrics. * Virtualization, networking, and storage environments. * Automation and scripting tools. * Documentation and knowledge management systems (runbooks, knowledge bases, etc.). #### **About us** Ready to shake up the tech world? At Jotelulu, we’re on a mission to empower Technology Service Providers with our secure, all\-in\-one cloud platform. We unite automation, AI, and growth tools, giving our partners the freedom to scale fast, launch big ideas, and build their brand with confidence. This is the perfect time to join us: the company is growing rapidly, the challenges are exciting, and each person has a real impact. If you are passionate, ambitious and ready to help shape the future of cloud technology, we want to meet you. You will join a fun, fast\-paced, collaborative, and agile team, helping us scale our platform to millions of users while building out Jotelulu’s own infrastructure and data centers with the latest technologies. **Life at Jotelulu** We’re passionate about technology, but we’re also a bit geeky—we love Star Wars, video games, 90s movies, and pop culture. We work hard and with passion, but we also have a great time together. At Jotelulu, you’ll find a balance between work and fun, where teammates often become friends, and boredom is rare—there’s always something new, unexpected, and memorable happening. **Videos behind the scenes** **Meet our team!** **This is how we roll at events!** **Our own event, the SUMMIT** **What We Offer** At Jotelulu, we aim to create an environment where people can grow, enjoy what they do, and bring their best selves to work. That’s why we’ve designed a benefits package that reflects who we are, how we work, and what we value as a company. **Jotelulu Culture** Our culture is how we work, how we relate to one another, and how we build something meaningful together. It’s not about “cool” values for a website — it’s about real behaviors we live every day: a positive atmosphere, accountability, trust, and effectiveness. At Jotelulu, **we are committed to**: A great working environment built on teamwork, optimism, **joy** and the drive to do things well. Responsibility and **ownership**, because everyone knows what needs to be done and finds the way to make it happen. **Trust**, as the foundation of teamwork and our relationships with partners. **Effectiveness**, focusing on results and constantly challenging ourselves to ensure we’re on the right path. **Special Days** You’ll enjoy: December 24th and 31st off, Your birthday off — because we believe your day should be yours. **Competitive Salary** We offer a competitive salary aligned with the market and reviewed periodically to ensure fairness and recognition. **Continuous Learning** We support your professional growth through internal training, learning resources, and development plans tailored to your career path. **Private Health Insurance** You’ll have access to private health coverage, giving you peace of mind and support in your day\-to\-day life. **Informal Events** We believe in celebrating achievements, strengthening team bonds, and having fun along the way. We regularly organize informal events and activities to enjoy time together and reinforce our team spirit.