Junior Technical Support Profile for MDM/UEM

Description

Job Summary: OFFSHORETECH is seeking a UEM Support Technician to manage tickets, provide customer support, resolve incidents, and deliver training on UEM solutions. Key Highlights: 1. Direct customer support and technical incident management. 2. Customer training on UEM solutions (VMware, Ivanti, Soti, Microsoft). 3. Opportunity to advance your professional career in a growing sector. **At OFFSHORETECH, we are looking for a UEM Support Technician**, aiming to strengthen our team and grow together within the IT sector. **What will your day-to-day challenges be?** * Ticket management and resolution via ticketing tools. * Direct customer support. * Technical incident management and tracking. * Delivery of customer training on UEM solutions (VMware, Ivanti, Soti, Microsoft). * Preparation of reporting and associated documentation. **What are we looking for in you?** * Minimum education: Higher Vocational Training Degree (CFGS) in Information Systems Administration. * English level: B2 or equivalent. **What would be considered a plus?** * Prior experience in IT environments. * Knowledge of Cloud services. * Experience with any UEM solution (Workspace ONE or Ivanti EPMM). **What will you find at OFFSHORETECH?** * Opportunity to advance your professional career in a rapidly growing sector. * Positive work environment and continuous training to further develop your talent. * Permanent contract. * Working hours: + Mon\-Thu: 8:30 AM \- 6:00 PM + Fri: 9:00 AM \- 3:00 PM * Location: Kudos Innovation Campus San Fernando (San Fernando de Henares Business Park). * Hybrid work model (on-site \+ remote). * Private health insurance including dental coverage. **Do you think you fit this role?** Apply now and send us your profile! We look forward to meeting you and welcoming you to our team.