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Position Summary: We are seeking a customer service professional to join InterContinental Hotels & Resorts, focused on delivering an exceptional and personalized guest experience, managing reservations, and addressing guest needs. Key Highlights: 1. Experience in luxury hospitality and personalized guest service. 2. Opportunity to connect with guests and anticipate their needs. 3. Be part of a diverse and inclusive team. At InterContinental Hotels \&Resorts® we want our guests to feel special and cosmopolitan, and to be well-informed (In the Know), which means you must: • Welcome IHG Rewards Club members and returning guests in person or by phone • Take and manage guest reservations, offering upsell opportunities and explaining ways to enhance their stay • Handle cash and credit transactions • Start each stay correctly by checking guests in and out: collect identification, issue room keys, and manage and release safe deposit boxes • Stay one step ahead of guest needs: record preferences and act accordingly, and respond to messages, requests, questions, and concerns • Be a trusted point of contact for all guests. Assist with anything from billing inquiries to local knowledge, and escalate to management when necessary • Stay safe at all times. Follow our security procedures, report all incidents, and wear required protective equipment • Take pride in your appearance and your role as a brand ambassador • Always be aware of daily events and activities • Perform other ad hoc tasks when colleagues need your support **Requirements** • Degree in Tourism or Higher Vocational Training (FP Grado Superior) • Advanced English proficiency (minimum C1 level) both written and spoken. Additional language skills are highly valued. • Minimum 2 years of professional experience in a similar role • Strong communication skills: guests will approach you with concerns as well as compliments, so it will be easy to talk with you. • Flexible working hours InterContinental Madrid is fully committed to gender equality, considering it a fundamental principle integrated into the company’s policies and objectives. Our mission is to welcome everyone and build inclusive teams where differences are celebrated and every professional’s talent is empowered. IHG Hotels \& Resorts guarantees equal employment opportunities without discrimination based on race, religion, sex, sexual orientation, gender identity, national origin, disability, or other conditions, always promoting a culture rooted in respect, trust, and inclusion. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
