Functional Applications Consultant

Description

We are knowmad mood! We are a leading company in digital transformation, continuously evolving and at the forefront of technology. Comprised of more than 3\.000 creative, digital, and innovative people connected to a shared purpose and capable of building connections with individuals worldwide. A responsible, flexible team with high adaptability to our clients’ and the market’s needs, while delivering value, vision, creativity, expertise, professionalism, and passion for technology in every project. We are seeking a **Functional Applications Consultant** to manage the evolution, implementation, and adoption of key technological tools, acting as the liaison between operational areas, business users, technology vendors, and corporate teams. The selected candidate will participate in projects with direct impact on daily operations, collaborating with various teams to ensure technological solutions meet business needs and contribute to improved efficiency and user experience. **Key Responsibilities** * Functionally manage business applications and coordinate their evolution. * Analyze operational needs and translate them into functional requirements. * Participate in projects implementing new solutions and functionalities. * Coordinate functional testing and validate changes prior to production deployment. * Serve as the connecting point among users, business stakeholders, technology vendors, and technical teams. * Track incidents, enhancements, and action plans. * Produce functional documentation, procedures, and support materials. * Identify opportunities for process improvement and optimization. * Prepare monitoring reports, indicators, and metrics on tool adoption. **Requirements** * Prior experience in Functional Consulting, Functional Analysis, or Business Analysis roles. * Experience managing business applications. * Experience gathering requirements and coordinating with user departments. * Knowledge of functional testing (UAT) and incident management. * Experience working with technology vendors. * English level B2 **Desirable** * Experience in environments with a strong operational and service orientation. * Familiarity with point-of-sale (POS) solutions or transactional platforms. * Experience in sectors such as Tourism, hospitality, retail, leisure, or travel. * Participation in digital transformation projects and enterprise application implementations. **What are we looking for?** A business-minded individual with strong communication skills and a continuous improvement mindset—capable of understanding user needs and transforming them into technology solutions that add value to operations. **What do we offer?** * **Permanent contract** * **Remote work model**: Option to work from offices, but always at the employee’s discretion. * **Flexible schedule**: Flexible hours (start at 8\.30 a.m., end at 6 p.m.), with shortened Fridays (8 a.m. to 3 p.m.) and summer hours (July and August: 8 a.m. to 3 p.m.) * **Vacation days**: 22 days of vacation \+ 2 personal days, plus December 24 and 31 off. * **Permanent contract**: From day one, with option of 12 or 14 annual payments. * **Flexible compensation**: Meal card, childcare voucher, private health insurance, training, and other tax-advantaged benefits. * **Benefits Club**: Discounts on technology, leisure, and training. * **Continuous training**: Access to Udemy Business, language courses, official certifications, and technical training. * **Career development plan**: Support to grow, specialize, or take on new challenges. * **Holistic wellbeing**: Nutrition, physical activity, and emotional balance programs. * **Work-life balance \+ LIFE**: 24/7 personal and family assistance. * **Inclusive environment**: Diverse and multicultural workplace. * **Social events**: Activities to connect with the team. **Apply now and we’ll share more details!** Follow us here \-\> knowmad mood to stay updated on our latest news. *At* ***knowmad mood*** *we are committed to equal opportunities and respect for diversity. We apply our Equality Plan and the principle of non-discrimination across all our recruitment processes.*