Job Summary: We are seeking a specialist in managing security perimeter incidents and requests to join a dynamic team. Key Highlights: 1. Being part of a team working with cutting-edge security technologies. 2. Opportunities for continuous training and certifications. 3. An excellent dynamic and multidisciplinary work environment. **What is Telefónica Tech?** Telefónica Tech is the leading digital transformation company within the Telefónica Group. We offer a comprehensive portfolio of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, supporting our clients throughout their digital transformation journey. We are a group of over 6,200 bold professionals working daily from various locations worldwide to achieve excellence through leadership rooted in transparency and teamwork. If you identify with our core values, we look forward to meeting you! www.telefonicatech.com **What do we do in the team?** Within Telefónica Tech’s **Device Management** unit, we carry out operations and maintenance of market-leading security technologies. Additionally, the team must continuously adapt to emerging technologies and new capabilities offered by vendors. **What will your day-to-day look like?** Your mission will be to handle and manage incidents and requests from customers regarding perimeter security devices from various manufacturers and technologies—including Firewalls, Load Balancers, Bandwidth Managers—within a team of 10 people. Your day-to-day responsibilities will include: + Receiving and executing incidents and/or requests via ServiceNow. + Attending meetings and coordinating with the coordination team. + Updating device firmware. + Liaising with Security Managers and clients. + Generating reports in case of critical severity incidents. + Handling urgent escalations. **And for this role, we believe it would be ideal if you had…** **Experience** + 2 years’ experience in Networking and Security, supported by relevant certifications. + Experience interacting with clients and commercial departments. + Experience performing firmware upgrades and change management. + Experience working outside standard business hours. **Education** Required: + Medium or Higher Vocational Training Degree in Telecommunications, Computer Science, or related fields. + CCSA, PCNSA, or NSE4 certification. **Technical Knowledge** + Preferable hands-on knowledge of Check Point FW, Palo Alto, or F5. + Networking experience. + VPN architecture. + Firmware upgrade experience. + Knowledge of vulnerability mitigation and security best practices. **The skills that would align well with the team and project for this role are:** + Leadership. + Proactivity. + Drive for growth. + Communication skills. + Autonomy. **Languages** + Required: English B2. + Desirable: Others. **What do we offer?** * Work-life balance measures and flexible working hours. * Continuous training and certification opportunities. * Hybrid remote work model. * Attractive social benefits package. * Excellent dynamic and multidisciplinary work environment. * Volunteering programs. **#WeAreDiverse #WePromoteEquality** We firmly believe diverse and inclusive teams are more innovative, transformative, and deliver better results. Therefore, we actively promote and guarantee inclusion for all individuals regardless of gender, age, sexual orientation or identity, culture, disability, or any other condition. We want to meet you!