Front Desk Agent

Description

Job Summary: Hotel La Perdiz is seeking a Front Desk Agent to manage check-in/out, reservations, and guest service, coordinating with other departments. Key Highlights: 1. Experience in front desk and hotel management (PMS) 2. Social skills, empathy, and incident resolution 3. Integration into a dynamic team with a positive work environment At **Hotel La Perdiz**, we are looking to welcome a **Hotel Front Desk Agent** to our team. **Requirements:** * Minimum 1–3 years of experience in similar positions. * Intermediate-to-advanced level of **English** is mandatory. * Proficiency in computer tools and hotel management systems (PMS); knowledge of Ofihotel software is a plus. **Responsibilities:** * Perform guest **check-in and check-out**. * Provide in-person, telephone, and email customer service. * Manage and monitor **reservations**. * Track occupancy rates and assist with room assignments. * Resolve incidents promptly and proactively. * Coordinate with other departments to ensure an excellent guest experience. **Professional Profile:** We seek a candidate with well-developed interpersonal skills, capable of creating a welcoming and professional atmosphere from the very first guest interaction. We value **empathy, active listening, problem-solving ability, and a positive attitude** in any situation. A professional appearance, strong organizational skills, and teamwork are essential for this role. **We Offer:** * Fixed-term discontinuous contract for 6 months, with potential for extension. * **Full-time position on rotating shifts**. * Opportunity to join a dynamic, growing team with a positive work environment. If you are passionate about guest service and wish to become part of a forward-looking, young company, we look forward to your application! Employment Type: Full-time Experience: * Front Desk: 1 year Language: * English (Desirable) Work Location: On-site employment Employment Type: Full-time Employment Type: Full-time Salary: €21,000.00–€22,000.00 per year Experience: * Front Desk: 1 year (Desirable) Language: * English (Desirable) Work Location: On-site employment