We are seeking a person to work as a telephone operator in the postal services sector. The main responsibility is to handle incoming customer calls, resolving inquiries regarding shipments, rates, package tracking, and other related matters. It is essential to provide efficient and professional service, resolving issues with empathy and clarity. Work is supported by computer systems to manage information instantly and ensure high-quality service. Daily tasks focus on telephone support, maintaining a friendly and personalized approach with each individual. The company provides comprehensive training to learn procedures, tools, and key aspects of effective communication. Problem-solving ability and maintaining a positive attitude throughout the process are especially valued. This position is for a temporary replacement contract with a defined duration. Working hours include weekends, always with scheduling designed to balance professional and personal life. The position is located in Cáceres, within a well-equipped technological environment. Prior experience in telephone support or customer service roles is required. Strong verbal communication skills, active listening ability, and a clear problem-solving orientation are essential. Proficiency in basic software and navigating various computer systems will be considered an advantage. The candidate must be able to work collaboratively in a team and manage multiple tasks in a fast-paced environment. An official disability certificate indicating a disability level of 33% or higher is required.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
