Job Summary: We are looking for a proactive Second-Level Technical Support professional with passion for customers to resolve incidents and deliver an outstanding experience in hosting and domain services. Key Highlights: 1. Provide excellent customer experience with proactivity and quality. 2. Resolve hosting, domain, email, and server incidents. 3. Passion for customer interaction and helping others. **Position**: Second-Level Technical Support **Required Experience**: 1 year **Department**: Customer Care and Technical Support **Location**: Office located in Barcelona. The company’s standard working hours are from 9:00 to 18:00, Monday to Friday, although they may vary depending on business needs. We are seeking individuals who aim to deliver an outstanding experience to our customers—quickly and effectively identifying their needs, acting proactively in daily tasks, and striving to maintain and enhance the quality of our customer service center. We seek people who enjoy interacting with customers and sharing their technical knowledge to help others, while adapting flexibly to the needs of both external and internal customers. **Key Responsibilities**: * Respond to information requests and assistance inquiries regarding domains, email, hosting, dedicated and virtual servers, and website-building tools—primarily via email, but also by phone and chat. * Resolve provisioning incidents related to our products: domains, email, hosting, dedicated and virtual servers, and website-building tools. * Escalate unresolved queries within the team to the Second-Level Support team in English. **Required Knowledge and Skills**: * In-depth knowledge of the following IT topics: administration of shared hosting platforms; management of dedicated and virtual servers (both via SSH command line and remote access via Terminal Server); Internet protocols (HTTP, FTP, TCP/IP); services (DNS, email, domains); technologies (web servers and database servers); and programming languages (HTML, ASP, PHP). * Native-level proficiency in Spanish and Catalan, plus working knowledge of English. French language skills will be highly valued. * Strong communication and writing skills. * Strong customer orientation. **Key Competencies**: * Passion for customer interaction and helping others. * Ability to prioritize one’s own workload. * Experience working under pressure. * Strong organizational and planning skills. * High capacity for teamwork and collaboration. * Attention to detail. * Responsible and proactive individual. **Right to Work** At any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas. **ESG** At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here. **"Come as you are"** Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.