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Job Summary: We are seeking a technical professional to ensure operational continuity, resolve complex incidents, and continuously improve the product in an international and collaborative environment. Key Highlights: 1. Professional development within an international and collaborative technology company 2. Integration into a committed team with a strong focus on teamwork 3. Technical and functional training to advance your professional career Are you passionate about technology? Do you have a technical background and thrive on challenges? Do you want to build your career at an international company? **Prodity®** is looking for you! #### **Who We Are** At Espiral MS, we develop **Prodity®**, a collaborative tool that helps organizations improve process management in **Occupational Health and Safety, Environment, Sustainability, and Quality**, supporting the development of a collaborative, safe, and sustainable future. Our values define us and shape our organization’s unique culture: * Commitment to our team members, * Commitment to our clients’ success, and * Commitment to excellence in everything we do. Additionally, we hold the **Great Place to Work®** certification, ranking us among the top-rated technology companies in Spain according to our employees. In Spain, we have helped major enterprises such as Repsol, DHL, Nestlé, Alsea, and Aigües de Barcelona digitize their prevention and safety processes. #### **The Team** Our team comprises an outstanding group of 120 professionals, deeply committed to our mission and strongly oriented toward teamwork—ensuring your smooth onboarding and rapid integration as a valued member. #### **What You’ll Do Daily** Ensure service operational continuity, efficiently resolve complex incidents, and drive continuous improvement of both the product and operations—acting as the liaison between first-line support and development, infrastructure, and product teams. #### **Main Responsibilities:** As second-line support for **Prodity®** customers, you will handle incidents escalated from first-line support, ensuring accurate diagnosis and resolution; participate in beta testing to guarantee product quality; manage corporate operational support and early-warning systems (Ansible, Zabbix); and propose automation solutions to scale operations. #### **Conditions:** We recognize talent as our greatest asset and strive to nurture it by offering: * **Hybrid work model:** 3 days remote work and 2 days onsite weekly at our headquarters located at El Molinón Stadium (Gijón). * **Flexible working hours** to support work\-life balance. No work on Friday afternoons, weekends, or public holidays. Intensive summer schedule for extended afternoons off. * **Company-funded technical and functional training.** You’ll receive training in technical topics and management frameworks to enhance your capabilities and accelerate your professional growth within a highly innovative environment. * **Professional stability**, continuity, and career growth within an expanding and highly innovative project. * **Competitive salary**, commensurate with your experience. Additional allowances for travel-related expenses. * **Corporate benefits program.** Option to enroll in our flexible compensation plan (childcare, transportation, restaurants, health insurance), our Employee Savings Plan, and our discounts platform. **If you have a technical profile, eagerness to learn, thrive on challenges, and wish to join an exceptional team—we’re waiting for you!** #### **What We’re Looking For** **Desired Technical Knowledge:** * Degree related to Information and Communication Technologies * 3–5 years of experience in technical support and/or system administration * SaaS environments (AWS or similar) * Windows Server \- Internet Information Services (IIS) * SQL Server * PowerShell * AI (Claude Cowork) **Key Attitudes:** * Proactivity and commitment to continuous improvement. * Dedication to service quality. * Ability to document and share knowledge. * Collaboration and teamwork.
