Customer Success Manager

Description

Summary: The Customer Success Manager will own client relationships, drive strong results, and provide strategic marketing guidance for home service businesses in a fast-growing digital marketing agency. Highlights: 1. Opportunity to work closely with leadership 2. Clear path to leadership roles 3. High ownership and accountability Customer Success Manager (CSM) – Digital Marketing Agency**Location:** Remote **Working Hours:** US Central Time (8:30 AM – 5:30 PM CST) **Salary:** $3,500 – $4,500/month base \+ performance bonuses (OTE \~$5,000\+/month) About the Company Cavenaugh is a fast\-growing lead generation marketing agency helping home service businesses scale their revenue through digital marketing. Our core services include: * Facebook Advertising * Google Ads * SEO * Website Design * Social Media Management We primarily work with home service businesses generating $1M–$3M annually, including: * Electricians * Roofers * Plumbers * HVAC companies * Landscaping businesses Our team currently supports 60\+ active clients, and as we continue to grow, we are hiring a Customer Success Manager to take ownership of client relationships and drive strong results. Key ResponsibilitiesClient Relationship Management* Serve as the main point of contact for client accounts * Conduct weekly or bi\-weekly strategy calls with clients * Maintain proactive communication via calls, messaging, and updates * Ensure clients clearly understand campaign performance and results Strategic Marketing Guidance* Analyze marketing performance across: * + Facebook Ads + Google Ads + SEO * Translate marketing data into clear, actionable insights for clients * Provide strategic recommendations to improve campaign performance Client Success \& Retention* Own client satisfaction, retention, and relationship growth * Proactively address issues and prevent churn * Identify upsell opportunities when appropriate Reporting \& Performance Updates* Deliver customized performance reports to clients * Clearly explain campaign metrics and ROI * Coordinate with the fulfillment team to ensure deliverables are completed Client Advocacy* Collect client testimonials, referrals, and Google reviews * Maintain strong long\-term client partnerships **Requirements** Required Experience We are looking for candidates who already have hands\-on digital marketing and client management experience. Requirements: * 2–4 years experience in: * + Customer Success + Account Management + Client Strategy + Digital Marketing Agency roles Strong understanding of: * * + Facebook Ads + Google Ads + SEO * Experience managing client relationships in an agency environment * Ability to analyze marketing results and communicate strategy Required Skills* Excellent verbal communication * Strong client relationship management * Strategic thinking and problem solving * Ability to lead client calls and hold structure * High ownership and accountability * Ability to manage multiple client accounts simultaneously * Strong organization and follow\-through Tools \& Systems You will work with: * GoHighLevel – CRM \& client communication * Slack – internal communication * ClickUp – task and project management **Benefits** Why Join Us* Fully remote work environment * Fast\-growing digital marketing agency * Opportunity to work closely with leadership * Clear path to leadership roles * Performance\-based compensation