Job Summary: We are seeking a multilingual technical support specialist (Portuguese, Spanish, English) to resolve incidents and handle requests, collaborate in change management, and develop IT skills. Key Highlights: 1. Multilingual technical support (Portuguese, Spanish, English). 2. Development of skills and experience in the IT sector. 3. Collaboration in change management and resolution of complex incidents. We are looking for a candidate to provide multilingual technical support to users. The primary objective will be to resolve incidents and address technological requests, using Portuguese, Spanish, and English to ensure smooth communication. Inquiries will be managed via telephone, chat, and email, consistently ensuring professional interaction and a satisfactory user experience. Responsibilities will include logging and tracking incidents using ITSM tools, applying methodologies such as ITIL to ensure effectiveness. In addition to initial problem resolution, collaboration will extend to other functions within the IT department, including change management and resolution of more complex incidents. Teamwork capability and strong customer orientation will be highly valued, with an ongoing focus on delivering optimal solutions. This is an opportunity to gain experience and develop skills in the information technology sector. Basic knowledge of IT environments is required; prior experience in similar roles will be considered an advantage. Advanced proficiency in Portuguese, Spanish, and English is required. Strong customer orientation, teamwork ability, and basic knowledge of IT environments are desirable. Prior experience in Service Desk or IT support roles, experience with ITSM tools, Active Directory, remote connectivity, ITIL or technical certifications, and professional training in Systems Administration or related fields will be considered. No specific entry-level qualification is required.