Job Summary: We are seeking a Policy Administration Technician to strengthen the Policy Administration & Operational Excellence area, ensuring efficient and high-quality policy management. Key Highlights: 1. Stable, flexible environment focused on people. 2. Dynamic role combining operations, customer service, and projects. 3. Digital culture, agile methodologies, and collaborative environment. Would you like to work in a stable, flexible environment with a genuine focus on people? At Nationale-Nederlanden, we are looking for a Policy Administration Technician to reinforce the Policy Administration & Operational Excellence area. You will join a key team managing Individual Business policies, in a dynamic role that combines operations, internal/external customer service, and participation in projects. To apply for this vacancy, it is mandatory to be in a LEGAL SITUATION OF UNEMPLOYMENT. What We Offer* * Hybrid working model and flexible working hours. * Three-month summer intensive working schedule. * Allowances for meals and remote work. * Life insurance and flexible compensation (transportation, childcare, health, training). * Free parking (motorcycle, car, bicycle, electric vehicle). * Wellness Program, volunteering opportunities, and employee discounts. * Digital culture, agile methodologies, and collaborative environment. * Recognized as a Top Employer Spain. Your Mission Ensure efficient and high-quality administration of Individual Business policies, delivering excellent service and contributing to continuous improvement within the area. Your Responsibilities* * Policy issuance and portfolio administration: contributions, modifications, and endorsements. * Incident management with internal and external customers. * SLA monitoring and coordination with third parties. * Management of seizures and releases (Spanish Tax Agency, courts). * Participation in departmental projects: specifications and testing. * Telephone support to offices and management of departmental mailboxes. Requirements for Success* * Minimum 1 year’s experience administering policies in the insurance sector. * Advanced proficiency in Microsoft Office (Excel, Word, Power BI). * Knowledge of AS400 or Salesforce is desirable. * English language proficiency at B1 level. * University degree. * Ability to learn quickly, adapt, and work effectively with digital tools. Do You Think This Role Is Right for You? If you are motivated to work for a solid, innovative company focused on people’s wellbeing, apply now. We want to meet you. At Nationale-Nederlanden, we are committed to diversity. We are proud to be an inclusive employer offering equal opportunities regardless of race, culture, gender, gender identity, religion, nationality, age, ability, marital status, or sexual orientation. One of our core values is caring for our employees so they can give their best in a respectful environment.