User Support Technician

Description

Job Summary: We are seeking a User Support Technician to diagnose and resolve technical issues, collaborate within a team, and develop manuals, with a focus on computer systems and network connectivity. Key Highlights: 1. Integration into multidisciplinary teams in international projects 2. Broad training portfolio and continuous professional development 3. Physical and emotional well-being program At Sener, we aim to welcome a User Support Technician to our Tres Cantos (Madrid) center. We are a private engineering and technology group comprising over 4,500 professionals and experts across more than 100 technical disciplines, with offices on five continents. We integrate our expertise to deliver tailored solutions that best meet your needs. We specialize in solving technically complex projects. We analyze, create, design, plan, develop, advise, build, and operate high-tech solutions. **Your Responsibilities:** * Diagnose and resolve technical issues, including hardware, general and specific software, and network connectivity problems. * Log and track incidents in our helpdesk system. * Collaborate with other team members to resolve technical issues. * Develop technical installation and/or configuration manuals for IT tools. * Layout, install, and configure end-user equipment. * Install and configure IT software tools. * Use and maintain hardware and software inventory tools. **What We Expect From You:** * Higher Vocational Training (FP Técnico Superior) in Network Systems Administration or related field. * Minimum of 4 years’ experience in this role. * Intermediate-to-advanced level of English. * Solid hands-on experience and knowledge of Linux environments: installation, administration, diagnostics, and incident resolution (mandatory). * Advanced knowledge of Microsoft 365 (environment, basic administration, and support). * Experience installing, configuring, and maintaining equipment, operating systems, and applications. * Ability to diagnose and resolve both hardware and software incidents. * Experience using ticketing tools (ISTM) and incident tracking. * Ability to efficiently manage user incidents, requests, and queries. * Knowledge of preventive and corrective system maintenance. * Contribute to documenting solutions and collaborate with other technical teams. * Strong communication skills, user orientation, and teamwork capability. **What We Offer You:** These are some of the benefits you’ll enjoy at Sener: * Permanent employment contract. * Join a highly qualified, multidisciplinary team working on technologically innovative international projects. * Continue your professional development with us through an extensive training portfolio (technical training, soft skills, languages, etc.). * Take care of yourself with our physical and emotional well-being program: sports, workshops, physiotherapy, etc. * Optimize your salary with our flexible compensation plan (meal card, private health insurance, childcare vouchers, etc.) and benefit from our life and accident insurance. * Flexibilize your work style! We offer flexible hours, remote work policy, and coworking spaces. * Discount portal for employees and a dedicated onboarding program for our international staff. * We promote equal opportunities, diversity, and inclusion for all individuals and are certified as a Family-Responsible Entity (EF R). Additionally, through the Sener Foundation, we support activities that foster knowledge acquisition and contribute to socially responsible engineering development. If this resonates with you, we look forward to welcoming you… At Sener, we want to go as far as you aspire to go!