Quality Customer Service Center - Guadalajara

Description

Job Summary: We are seeking a Quality professional for the Customer Service Center in Guadalajara, responsible for ensuring team training and improving processes to deliver excellent customer service. Key Highlights: 1. Key role in continuous improvement and customer service 2. Permanent full-time position 3. Development opportunities within a diverse team We currently require a Quality professional for the **Customer Service Center** at our offices located in **Guadalajara**, responsible for ensuring that the Customer Service Center team is trained to handle any type of incoming call, outgoing call, or technical alarm. You will identify the team’s training needs and gain a true understanding of end-user requirements. **What will you do in this role and what are your responsibilities?** * Conduct periodic call monitoring. * Improve processes to deliver high-quality service to both internal and external customers. * Manage and track emergency calls until resolution. * Develop action plans for proper staff training. * Design and schedule initiatives to resolve complaints and/or claims. * Safeguard and ensure confidentiality of all documentation and information handled. **What do we offer?** * Vacancy at the Castilla-La Mancha Regional Government * Full-time position. * Schedule: Monday to Thursday, 10:00–18:00; Friday, 08:00–15:00 * **Permanent** contract. * Location: Guadalajara **The ideal candidate:** The ideal candidate must be **proactive**, possess **leadership skills**, and demonstrate problem-solving ability under pressure. Interpersonal skills, teamwork orientation, and strong commitment to continuous improvement are highly valued. **Key skills and experience:** * **University degree required.** * Prior experience in a telephone customer service center is mandatory. * Analytical and writing skills to prepare reports. * Strong oral and written communication skills to effectively convey information to the team. **A bit more about us** Tunstall is a market-leading provider of healthcare and assistive technology. We are passionate about ensuring our teams reflect the brilliant and unique qualities of the people and communities we support. Our extraordinary team of over 3\.000 professionals delivers life-saving and life-changing technology and services to millions of customers across 18 countries. At Tunstall, you will find an environment where you are valued and appreciated. We empower our people to reach their full potential through teamwork, innovation, and leadership—by creating a workplace that champions diversity and inclusion. We demonstrate our commitment to diversity and inclusion at every step—from our open, fair, and transparent recruitment processes to the numerous professional development and growth opportunities we provide. Every person at Tunstall has a superpower: uniqueness. Join our mission and become part of our team—our One Tunstall team.