Customer Service Agent

Description

Job Summary: Providing customer support and advice via telephone, email, and chat, managing and resolving incidents to foster customer loyalty and enhance their experience. Key Highlights: 1. Customer loyalty and improvement of customer experience 2. Real opportunities for professional development 3. Positive work environment **Main Responsibilities:** * Providing customer support and advice via telephone, email, and online chat * Managing and resolving incidents * Tracking requests until full resolution * Recording information in the CRM system * Fostering customer loyalty and enhancing customer experience **Requirements:** * Excellent oral and written communication skills * Prior experience in Customer Service (preferred) * Basic knowledge of computer tools * Problem-solving ability and customer orientation * Language proficiency (as required by the company) **Offered:** * Contract compliant with Spanish labor regulations * Competitive salary + incentives (based on objectives) * Initial training provided by the company * Real opportunities for professional development * Positive work environment Employment Type: Full-time Salary: €1,800.00–€2,100.00 per month Benefits: * Flexible working hours Work Location: On-site employment