Donor Retention Specialist

Description

Job Summary: Develops and implements content strategies to retain and convert the supporter base, strengthening the donor experience. Key Highlights: 1. Design the donor's holistic experience. 2. Create a coherent and emotional narrative about the impact of contributions. 3. Optimize email marketing campaigns for retention and engagement. Country Spain Province Madrid \- Madrid Application Deadline 21/01/2026 Category Communication and Marketing Type of Offer Targeted at persons with disabilities **Create Alert** **NGO Information** Spanish Committee of UNRWA **Rating** (1 rating) **info** Response Rate: 97.62% **info** **Objective** ------------ Are you passionate about working on content strategies for donor retention? This position is key to: Strengthening the donor experience Increasing retention, trust, and recurrence Improving donor lifetime value (LTV) Reinforcing motivation and emotional connection with UNRWA’s mission This could be your opportunity! What will be your mission? The Donor Retention Specialist’s primary mission is to develop and implement content strategies to retain and convert our supporter base — comprising members, donors, and interested audiences. This role focuses specifically on designing retention campaigns for members and donors, with special attention to email and other digital content that enhances commitment and support for our humanitarian mission. THE MAIN RESPONSIBILITIES YOU WILL CARRY OUT ARE… * Design and manage the donor’s holistic experience — from welcome through retention, reactivation, and churn prevention. * Develop personalized communication strategies (thank-you messages, upgrading appeals, milestone acknowledgments, and recognition) tailored to donor profiles and contribution types. * Create and maintain a coherent and emotional narrative about the real-world impact of contributions, aligned with UNRWA’s mission and values. * Draft and coordinate high-value content for members and donors: newsletters, emails, website copy, campaigns, landing pages, and specific materials. * Produce impact stories and visual content in collaboration with other departments and external providers. * Design, execute, and optimize email marketing campaigns and automated journeys focused on retention, conversion, and engagement. * Manage supporter base segmentation and data analysis to identify risks, growth opportunities, and areas for continuous improvement. * Measure campaign performance, prepare periodic reports, and propose strategic improvements based on key metrics. * Collaborate cross-functionally with Digital Mobilization, Membership Management, and Communications to ensure coherence and effectiveness in campaigns and emergencies. * Provide operational support to the department, ensuring internal information flow, document organization, and review of donor-facing materials. PROFILE FOR OUR ORGANIZATION, IT IS IMPORTANT THAT YOU HAVE… * A university degree in Journalism, Advertising, or related field. * Proven experience of at least 2 years in content creation, preferably in copywriting or email marketing roles. * Demonstrable experience in donor/member retention within NGOs, as well as audience segmentation and development of automated journeys. * Advanced proficiency in email marketing tools (Mailchimp, Campaign Monitor, etc.). * User-level proficiency with Microsoft Office 365\. * High level of English. * Residence in Madrid. * Academic qualifications are desirable but not mandatory if the candidate demonstrates equivalent experience and competencies. FOR OUR ORGANIZATION, THE FOLLOWING ARE PLUS FACTORS… * Passion for working in communications and retention within the humanitarian sector. * Social sensitivity and interest in social causes — especially Palestinian refugees. * Knowledge of video and photo editing tools. * Knowledge of graphic design, audiovisual storytelling, and UX writing. * General knowledge of the United Nations system and UNRWA’s role in the Middle East. * Knowledge of the Middle East, particularly Palestine. * Disability certification. WE ARE ENTHUSIASTIC ABOUT… * Analytical individuals. * Individuals with excellent written communication skills — emotionally resonant, persuasive, and adapted to a social audience. * Creative individuals and strong team players. * Goal-oriented individuals with attention to detail, proactivity, and autonomy. WE WOULD ALSO LIKE YOU TO HAVE… * Commitment to our mission, vision, values, and code of conduct. THIS IS OUR OFFER TO YOU… SELECTION PROCESS CODE: TECOMFIDE 2026\.01 Flexible working hours, with arrival between 8:00 and 10:00 a.m. 23 working days of vacation per year, plus additional free days and special leave. Professional training and development plan. Remote work: 3 days per week. Work-life balance measures. Flexible Compensation Plan: Health insurance. * We are an organization firmly committed to Equality. * Working schedule: Full-time, 38 hours per week, with a 3-month summer intensive schedule. * Contract type: Permanent. * Expected start date: End of January 2026 **Profile:** FOR OUR ORGANIZATION, IT IS IMPORTANT THAT YOU HAVE… * A university degree in Journalism, Advertising, or related field. * Proven experience of at least 2 years in content creation, preferably in copywriting or email marketing roles. * Demonstrable experience in donor/member retention within NGOs, as well as audience segmentation and development of automated journeys. * Advanced proficiency in email marketing tools (Mailchimp, Campaign Monitor, etc.). * User-level proficiency with Microsoft Office 365\. * High level of English. * Residence in Madrid. * Academic qualifications are desirable but not mandatory if the candidate demonstrates equivalent experience and competencies. FOR OUR ORGANIZATION, THE FOLLOWING ARE PLUS FACTORS… * Passion for working in communications and retention within the humanitarian sector. * Social sensitivity and interest in social causes — especially Palestinian refugees. * Knowledge of video and photo editing tools. * Knowledge of graphic design, audiovisual storytelling, and UX writing. * General knowledge of the United Nations system and UNRWA’s role in the Middle East. * Knowledge of the Middle East, particularly Palestine. * Disability certification. WE ARE ENTHUSIASTIC ABOUT… * Analytical individuals. * Individuals with excellent written communication skills — emotionally resonant, persuasive, and adapted to a social audience. * Creative individuals and strong team players. * Goal-oriented individuals with attention to detail, proactivity, and autonomy. WE WOULD ALSO LIKE YOU TO HAVE… * Commitment to our mission, vision, values, and code of conduct. THIS IS OUR OFFER TO YOU… SELECTION PROCESS CODE: TECOMFIDE 2026\.01 * Flexible working hours, with arrival between 8:00 and 10:00 a.m. * 23 working days of vacation per year, plus additional free days and special leave. * Professional training and development plan. * Remote work: 3 days per week. * Work-life balance measures. * Flexible Compensation Plan: Health insurance. * We are an organization firmly committed to Equality. * Working schedule: Full-time, 38 hours per week, with a 3-month summer intensive schedule. * Contract type: Permanent. * Expected start date: End of January 2026 **Competencies:** Problem analysis and resolution, Optimism and enthusiasm, Technical and personal reliability, Interpersonal communication **Level:** Employee **Contract Type:** Full-time **Duration:** Permanent **Salary:** Between 24\.001 and 30\.000 € gross/year **Minimum Education:** Bachelor's degree **Minimum Experience:** At least 2 years **Start Date:** 29/01/2026 **End Date of Activity:** 31/12/9999 **Number of Vacancies:** 1