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Summary: Seeking an IT Support Technician to provide high-level onsite support in a demanding corporate environment, focusing on executive-level users. Highlights: 1. Provide onsite support to end users and configure Apple and Windows devices. 2. Administer Google Workspace and manage incidents through a ticketing system. 3. Work in a collaborative, demanding, and stimulating environment. ### ***Who are we?*** We are an international digital consulting firm specialized in driving the evolution of the business models of large and mid\-sized companies. We help our clients improve their competitiveness by connecting strategy, communication, design, technology, and data always with a practical, impact\-oriented approach. With more than 2,000 people across different countries, we work on end\-to\-end projects: from strategic definition to implementation, measurement, and continuous optimization. Our focus is on turning data into real business decisions, not just producing reports. ### ***About the role*** At Grupo Tier1, currently part of Alkemy Group, we are looking for an IT Support Technician (Executive, In\-Plant) to provide high\-level onsite support at our client’s offices in Alcobendas. We are seeking someone with experience in onsite IT support, accustomed to delivering close, solution\-oriented, and professional service, especially in demanding corporate environments and when supporting executive\-level users. ### ***What do we value?*** * Experience in onsite IT support * Solid knowledge of Google Workspace * Familiarity with Apple environments, especially macOS and iOS * Experience with Jamf, Apple Business Manager, Intune, Autopilot, or SCCM is a plus * English level B1 or B2 * Professional appearance * Punctuality * Strong communication skills and executive\-level language * Verification of incident resolution * Commitment * Respect for privacy * Proactivity in preventive maintenance (e.g., meeting room checks) ### ***What you will do*** * Provide onsite support to end users at the client’s location * Administer Google Workspace and support tools such as Gmail, Drive, Calendar, and Google Meet * Configure and support Apple devices * Deploy and image Windows 11 equipment * Provide support for meeting rooms and videoconferencing systems * Manage and track incidents through a ticketing system ### ***What do we offer you?*** At Alkemy, we work to help people develop their talent in a collaborative, demanding, and stimulating environment where ideas become reality. **Would you like to grow with us?** If you’re looking for an environment where analytics plays a strategic role, innovation is applied with sound judgment, and data generates real impact… We look forward to meeting you at Alkemy. **Loyal to our commitment with diversity and inclusion, we encourage everybody to apply, especially those belonging to underrepresented groups such as LGTBIQ\+ members and those with disabilities.**
