Back Office Traffic Controller / Force Madrid

Description

Summary: This role involves leading the email center platform, assigning tasks, managing incidents, and analyzing data to improve department KPIs within Minor Hotels' Back Office Force Department. Highlights: 1. Join a large international hotel group in the Back Office Force Department. 2. Opportunity to drive an email center platform and analyze departmental KPIs. 3. Focus on leadership, organization, autonomy, and teamwork. * Minor Hotels \- Southern Europe * Madrid * * ### **Experience** No experience required * ### **Salary** Compensation unspecified * + ### **Area \- Position** **Business Administration** - Administration Manager + ### **Category or Level** Middle Management + - ### **Vacancies** 1 - ### **Applicants** 2 - * ### **Contract Type** Permanent Contract * ### **Working Hours** Full-time Continuous recruitment process. ### **Responsibilities** Join the Back Office Force Department of Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide. At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation, and daily dedication to providing excellent service are the reason for our success. SPECIFIC KNOWLEDGE AND EXPERIENCE \- High level of English \- Advanced knowledge of Excel \- Very valuable experience in back-office service operations. MAIN FUNCTION \- Driving the email center platform, balancing the available resources. \- Assigning daily work to the team taking into account the different skills and needs. \- Open all incidents affecting the service. Inform everyone of the opening and closing of such incidents, and follow up. \- Send a report every hour with the necessary explanations. \- Activate contingency plan if necessary. \- Analyze and provide tactical and strategic action plans to improve the department KPIs REQUIRED PROFILE \- At least one year of experience as a force and traffic controller \- Experience in back-office department operations. \- Good organization and global vision. \- Flexibility \- Autonomy. \- High responsibility \- Teamwork \- Good communication skills \- Leadership skills \- Stress tolerance \- Proactivity \- Analytical skills ### **Requirements** .