Front Desk Manager

Description

Job Summary: We are seeking a dynamic and experienced Front Desk Manager to manage, train, and supervise the team, ensuring high-quality service and customer satisfaction. Key Highlights: 1. Manage and train the front desk team. 2. Ensure customer satisfaction. 3. Promote continuous growth and learning. **Company Description** Why work for AGP Hotels? We are a franchised group with hotels in Spain and France, continuously expanding. We welcome you just as you are and offer opportunities to grow within a brand that matches your personality. We support your daily growth and learning, ensuring your work gives purpose to your life—so that during your journey with us, you can continue exploring the limitless possibilities of AGP. By joining AGP, every chapter of its story is yours to write, and together we can envision tomorrow’s hospitality. Do what you love, care for the world, dare to challenge the status quo! \#SMILYTEAM **Job Description** We are seeking a dynamic and experienced Front Desk Manager to join our team at Ibis Styles Madrid Airport Valdebebas, Madrid. Key Responsibilities * Manage, train, and mentor the hotel’s front desk team. * Ensure all information is properly communicated to team members. * Administer and supervise all staff tasks to guarantee delivery of the highest quality service and adherence to departmental standards. * Review, analyze, and suggest improvements to front desk workflow and standards. * Ensure control over room revenue, discounts, and refunds. * Communicate proactively and dynamically with management on a daily basis. * Ensure satisfaction of all customers. * Sign off on shift handovers and supervise shift procedures. * Coordinate and communicate with other hotel departments as needed regarding general administration and operational issues. * Provide visible management presence at all times, assisting efficiently and tactfully with guest needs and complaints. * Ensure frontline staff apply marketing techniques and maximize sales. * Verify billing instructions, monitor guest credit, and address any discrepancies promptly. * Ensure compliance with hotel security policies and procedures; handle and manage hotel emergencies. **Requirements** * Proven experience in the hospitality industry in a similar role. * Strong customer orientation, commitment, and high emotional intelligence. * Solid management skills to align the team around common goals, with focus on quality and financial targets. * Fluency in Spanish and English; additional languages are considered an advantage. * Excellent problem-solving and conflict-resolution abilities. * Adaptability and ability to thrive in a dynamic, fast-paced environment. * Strong interpersonal and problem-solving skills, and ability to lead by example. * Knowledge of Opera Cloud. **Additional Information** A 260-room franchised hotel inspired by Alice in Wonderland, featuring a swimming pool and rooftop.