Reception Assistant

Description

Job Summary: We are seeking a Reception Assistant to ensure close, efficient, and professional service throughout the guest's stay, serving as the establishment's first point of contact. Key Highlights: 1. Joining a professional and dynamic team 2. Positive work environment 3. Flexible working hours **Job Offer: Reception Assistant** We are looking for a **Reception Assistant** to join our team, serving as the establishment’s first point of contact and a key pillar in delivering exceptional guest experiences. The selected candidate will be responsible for ensuring close, efficient, and professional service throughout the guest's stay. **Main Responsibilities** * **Guest Service:** Greet guests, process check-ins, issue room keys, and provide information about hotel services and points of interest. * **Reservation Management:** Manage reservations, cancellations, and room availability using computerized systems. * **Check-in and Check-out:** Verify guest information, manage arrivals and departures, handle payments, and issue invoices. * **Issue Resolution:** Address complaints, special requests, and coordinate with other departments (housekeeping, maintenance) for prompt resolution. * **Tourist Information:** Recommend local activities, restaurants, and attractions. * **Multichannel Communication:** Respond to telephone, in-person, and email inquiries. **Requirements and Skills** * Excellent **communication skills**, courteous and professional demeanor. * Strong **customer orientation** and ability to anticipate guest needs. * **Organizational skills and multitasking ability** in dynamic environments. * **Empathy, patience, and conflict resolution skills**. * Familiarity with **hotel property management systems (PMS)**. * Additional **languages**, especially English, are an advantage. * Prior experience in reception or customer service (desirable). **We Offer** * Joining a professional and dynamic team. * Positive work environment. * Compensation commensurate with the candidate’s experience and qualifications. Employment Type: Part-time Salary: €800.00–€1,600.00 per month Scheduled Hours: 24 hours per week Benefits: * Flexible working hours Work Location: On-site employment