Social Teleoperator – Madrid

Description

Job Summary: We are seeking a Social Teleoperator to provide emotional support and telephone companionship, and to respond to emergencies in telecare services. Key Highlights: 1. Emotional support and telephone companionship. 2. Emergency response in telecare services. 3. Integration into a young, dynamic team with a positive working atmosphere. We currently need to hire a **Social Teleoperator** for our offices located at **Madrid (Avda. Manoteras, 18\)** to **make calls** offering **emotional support and telephone companionship**, and to **respond telephonically** to **emergencies** from users of the telecare service. **What will you do in this role and what are your responsibilities?** * Making calls to provide emotional support and telephone companionship to users, offering active listening, psychological containment, and guidance, as well as conducting awareness-raising campaigns promoting user wellbeing. * Responding to emergencies reported by telecare service users at the contact center—received remotely or via phone call—using management systems and applications, applying techniques and skills that ensure service quality, personalized treatment, and confidentiality. **What do we offer?** * Temporary contract. * Part-time schedule: 30 hours/week. * Working hours: + Morning shift: Monday to Sunday, 9 a.m. to 3 p.m., with breaks established per collective agreement. + Afternoon shift: Monday to Sunday, 3 p.m. to 9 p.m., with breaks established per collective agreement. * Salary: €934.86 gross/month \+ two extra payments \+ holiday/Sunday bonus: €21.81 gross/day * Integration into a young, dynamic team with a positive working atmosphere. **Key Skills and Experience:** * ESO (Compulsory Secondary Education) or equivalent qualification is mandatory. * Strong communication and emotional management skills are essential to interact effectively with users during emergencies and to provide emotional support when required. * Proficiency in office software and typing skills to accurately and efficiently record information during telecare calls. * Preferred: Vocational training (Intermediate or Higher Level) in the socio-healthcare field or professional certification in telecare call handling. **A bit more about us** Tunstall is a leading market provider of healthcare and assistive technology. We are passionate about ensuring our teams reflect the brilliant and unique qualities of the individuals and communities we support. Our exceptional team of over 3\.000 people delivers life-saving and life-changing technologies and services to millions of customers across 18 countries. At Tunstall, you’ll find a place where you’re valued and appreciated. We empower our people to reach their full potential through teamwork, innovation, and leadership—by creating an environment where diversity and inclusion are championed. We demonstrate our commitment to diversity and inclusion at every step: from our open, fair, and transparent recruitment processes, to the numerous professional development and growth opportunities we offer. Every person at Tunstall has a superpower: uniqueness. Join our mission and become part of our team—our One Tunstall team.