Microsoft Dynamics 365 Customer Service (100% Remote – Europe)

Description

Summary: Seeking a professional with strong Microsoft Dynamics 365 Customer Service Workspace experience to design, develop, and implement D365-based solutions. Highlights: 1. Contribute to platform development and optimization 2. Play a key role in designing and implementing D365 solutions 3. Collaborative Agile team culture **Microsoft Dynamics 365 Customer Service (100% Remote – Europe)** ------------------------------------------------------------------ **Location:** 100% Remote (Spain / Europe) **Seniority:** Junior, Junior Advance, Semi Senior, Senior, Specialist **Contract Type:** Full\-time **Salary:** Up to €52,000 gross/year (As a reference: Jr, up to 32k; SS up to 42k; S upto 52k) **Methodology:** Agile (Scrum / Kanban) **English Level:** B1\+ **Spanish Level:** B1\+ ### **About the Role** We are looking for a professional with strong experience in **Microsoft Dynamics 365 Customer Service Workspace** to join our team and actively contribute to the development and optimization of the platform within our working environment. The selected candidate will play a key role in the design, development, and implementation of Dynamics 365\-based solutions, ensuring alignment with business functional requirements and product best practices. ### **Key Responsibilities** * Design, develop, and implement solutions in **Microsoft Dynamics 365 Customer Service**. * Configure and implement **Channel Integration Framework (CIF)**. * Work with **Copilot Service Workspace** following official documentation and best practices. * Integrate solutions using **Microsoft APM SDK**. * Develop customizations using **JavaScript**. * Analyze functional requirements and validate alignment with standard product capabilities. * Collaborate within Agile teams (Scrum/Kanban) using collaborative tools such as Jira. * Ensure technical quality and adherence to best practices in every delivery. ### **Mandatory Requirements** * Proven experience working with **Microsoft Dynamics 365 Customer Service**. * Hands\-on experience with **Copilot Service Workspace**. * Experience implementing and configuring **Dynamics 365 Channel Integration Framework (CIF)**. * Practical knowledge of **Microsoft APM SDK**. * Strong experience programming with **JavaScript**. ### **Nice to Have** * Experience with **TypeScript**. * Advanced customization experience within Dynamics 365\. ### **Required Skills \& Competencies** * Experience working in Agile environments (Scrum, Kanban). * Ability to analyze functional requirements and map them to product capabilities. * Autonomy and accountability in task management. * Strong quality mindset and continuous improvement orientation. * Good communication and teamwork skills. ### **What We Offer** * High\-impact project in a modern technology environment. * Collaborative Agile team culture. * Competitive compensation aligned with experience (up to €52,000 gross/year). * 100% remote work from Spain or Europe. ### **Apply here** If you have solid experience in Microsoft Dynamics 365 Customer Service and are looking for a new challenge in an agile and innovative environment, apply directly through this posting and take the next step in your career.