API Expert

Description

We are looking for an experienced **L2 Platform Operations Engineer** to support operational activities on a **MuleSoft platform** environment during the Europe shift. The role focuses on ensuring platform stability, service continuity, and SLA compliance across a multi\-cloud ecosystem including **AWS, Azure, and OpenShift**, while collaborating with internal teams and external partners in an international environment. ### **Key Responsibilities** * Govern and oversee L2 operational activities to ensure service continuity and SLA compliance. * Investigate, troubleshoot, and resolve incidents within agreed service levels. * Perform platform analysis and operational troubleshooting. * Analyze logs and identify root causes of operational issues. * Escalate complex incidents to senior engineering teams when required. * Support daily operations and service request execution. * Participate in deployment, release, and change implementation activities. * Execute operational procedures, runbooks, and recovery activities. * Document incidents, resolutions, workarounds, and operational knowledge. * Maintain and update knowledge base articles and technical documentation. * Identify recurring issues and propose service improvements. * Contribute to root cause analysis activities. * Develop and maintain basic automation scripts for repetitive operational tasks. * Track assigned actions through completion and closure. * Lead production support meetings and operational reviews. * Support Flex Gateway platform setup activities. * Participate in on\-call support and major incident resolution when required. ### **Deliverables** * Incident reports with documented resolutions and workarounds. * Updated operational documentation and knowledge base content. * Root cause analysis outputs and improvement recommendations. * Automation scripts for operational efficiency. * Runbook execution and recovery procedure records. * Action tracking logs through completion. * Deployment, release, and change implementation records. ### **Required Expertise** * 3–5 years of experience in **MuleSoft platform management** (not API development). * Experience with **MuleSoft Omni Gateway / Flex Gateway**. * Terraform expertise. * OpenShift expertise. * GitHub experience. * Basic AWS knowledge. * Basic Azure knowledge. * Strong understanding of Authentication \& Authorization mechanisms, including OAuth and OpenID. * ITIL process knowledge. * Argo CI/CD experience. #### **Nice to Have** * MuleSoft Flex Gateway. * XML, XSD, WSDL, WS\-\*, Java, JSON. * Basic networking knowledge (Virtual IPs, Firewalls, Load Balancers). * Certificate lifecycle management. * SOAPUI and Postman. * ServiceNow. * Linux. ### **Qualifications** * English level C1 or higher. * Degree in Computer Science or equivalent background. * Experience working with internal teams and external providers in international environments. * Availability to work in a hybrid model (minimum 3 days onsite, 2 days remote). * Availability for occasional out\-of\-hours support. * Willingness to travel or relocate for short periods when required. Interested in learning more? We'd love to hear from you. Reach out and let's schedule a conversation to discuss the opportunity.