Help-Desk Technician

Description

The position involves providing technical support to resolve inquiries and issues promptly. Responsibilities include preparing IT equipment such as computers and printers, troubleshooting network-related and other IT system issues, and identifying system errors to ensure stable operation. Installing or repairing software to resolve failures is also required, ensuring end users can continue their tasks without significant interruption. The role operates in a dynamic environment where clear communication and incident management are essential to maintain operational efficiency. Professionals must be able to document procedures and solutions, building a knowledge base that facilitates future resolution of similar issues. This contributes to continuous improvement of support services and optimization of the organization’s technological resources. The ability to adapt to new technologies and work methodologies is essential, as the information technology sector evolves constantly, requiring periodic updates to tools and systems. Collaboration with other technical teams and departments is an integral part of the responsibilities, enabling effective integration of solutions and coordinated workflow. The focus is on delivering high-quality service that meets user needs while maintaining high standards of attention and follow-up. This role is key to ensuring continuity of technological operations, supporting the organization’s strategic objectives through reliable and efficient technical support. Working hours are full-time with flexible scheduling: Monday to Thursday, start time between 8:00 and 10:00 AM and departure from 5:30 PM onward; on Fridays, working hours are morning-only. The offered salary is €23,000 gross per year, with an indefinite-term contract providing job stability and benefits in accordance with current regulations. A disability certificate indicating a disability level of 33% or higher is required, along with a Medium-Level Vocational Training (FP Media) qualification specializing in systems or over two years of experience in a similar role. A high level of Spanish proficiency and an intermediate level of English are mandatory; knowledge of Catalan and Portuguese is considered an asset. Proficiency in Linux, bash scripting, Office applications, and Microsoft Server is required, as well as a solution-oriented, proactive attitude and the ability to work effectively in a team.