DESCRIPTION **Are you passionate about managing critical incidents and coordinating teams in complex technological environments?** At **SIRT**, a technology company with over 28 years of experience, we are seeking an **Incident Manager** to join one of our strategic projects with an end client. If you are motivated to act as the coordination point for critical incidents, lead communication between business and technical teams, and contribute to continuous service improvement, we want to meet you. **What will be your mission?** ------------------------- You will be responsible for coordinating and managing critical incidents, ensuring effective communication among all involved teams and guaranteeing rapid service recovery with minimal business impact. Additionally, you will drive continuous improvement initiatives to optimize processes, reduce recurrence, and enhance service quality. **What will you do on a day-to-day basis?** ------------------------------- Lead the management of critical and high-impact incidents. Coordinate crisis committees, acting as the primary liaison between client, business, and technical teams. Ensure follow-up of actions defined during incident management. Coordinate multidisciplinary teams during incident resolution. Track action plans, recurring problems, and preventive actions. Prepare executive reports and follow-up reports. Guarantee clear and continuous communication with the client throughout the entire incident lifecycle. Participate in post-incident analysis and continuous improvement sessions. Propose improvements to monitoring, incident management, and escalation processes. Collaborate with infrastructure, network, security, systems, and support teams. **Conditions** --------------- Location: Barcelona. Hybrid work model. Joining a stable project with an end client. Permanent contract. Professional development and continuous training. Participation in highly critical technological environments. Excellent working atmosphere and collaboration. Competitive remuneration aligned with your experience. **Why join SIRT?** --------------------------- You will become part of a solid and growing company, participating in high-impact projects for major organizations and working alongside highly specialized teams. You will have the opportunity to develop your career in a dynamic environment with visibility, influence, and direct participation in continuous service improvement. **If incident management, team coordination, and continuous IT service improvement excite you, we want to meet you. Apply now and join SIRT!** REQUIREMENTS **What are we looking for?** ------------------ ### ***Experience*** * Minimum 3 years of experience in roles such as Incident Manager, Service Manager, Problem Manager, or similar functions. * Experience managing critical incidents in IT environments. * Experience coordinating technical teams and managing stakeholders. ### ***Knowledge*** * ITIL methodology and service management. * Incident and problem management. * Preparation of service reports and reporting. * General technical knowledge of IT infrastructures. ### ***The following knowledge will be especially valued:*** * Networks and communications. * Security infrastructures. * Corporate technological systems and platforms. * Monitoring and service management tools. ### ***Competencies*** * Strong communication and interpersonal skills. * Leadership and coordination capabilities. * Results-oriented mindset and decision-making ability. * Ability to manage high-pressure situations. * Organizational and analytical skills. * Customer orientation. * Teamwork and collaboration.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
