**Work model**: Hybrid – Valencia **What makes Cognizant a unique place to work?** Cognizant stands out as a truly unique place to work, thanks to its dynamic combination of rapid growth and a global, innovative\-driven environment. This creates exceptional opportunities for individuals like you—professionals with an entrepreneurial mindset who aspire to make a meaningful impact. At Cognizant, you will collaborate with talented colleagues from around the world to design and deliver cutting\-edge solutions for leading global companies. Together, we help organizations become more agile, innovative, and successful. This is your chance to be part of that transformation and contribute to a remarkable success story. We are currently seeking an **IT Support Specialist** to join our team. In this role, you will provide first\-line technical assistance and outstanding customer service to employees across the organization. Your responsibilities will include resolving common hardware, software, and access\-related issues, managing user requests, and escalating complex incidents to system administrators or specialized application teams when necessary. Can you see yourself in this position? Check the requirements and apply! **Key Responsibilities:** * Serve as the primary point of contact for IT\-related inquiries and incidents. * Diagnosing and resolving user issues related to login, access, connectivity, and device performance. * Manage password resets, user provisioning, and access requests in accordance with established policies. * Accurately document issues, resolutions, and escalation steps within the ticketing system (e.g., Jira Service Desk). * Track and manage support tickets to ensure timely resolution and high user satisfaction. * Escalate complex issues to appropriate system owners, administrators, or developers with complete diagnostic details. * Provide user guidance, walkthroughs, and training on common applications and tools. * Support hardware and software troubleshooting for operating systems, SaaS platforms, networking, VoIP, and office infrastructure. * Create and maintain knowledge base articles and internal documentation to promote self\-service and knowledge sharing. * Collaborate with IT team members to continuously improve processes, reduce incident volume, and enhance user experience. **You are a person with:** * Hands\-on experience supporting macOS and Windows operating systems. * Proficiency with remote support tools and endpoint management platforms (e.g., MDM solutions). * Familiarity with Salesforce, NetSuite, and other SaaS business applications. * Experience managing G Suite (Google Workspace), Okta, Slack, and Jira Software environments. * Strong communication, documentation, and customer service skills. * Ability to support both onsite and remote employees across multiple time zones.