Job Summary: Develops and maintains strategic customer relationships, manages sales, and provides technical support and solutions to increase market share. Key Highlights: 1. Manages the direct sales process and the assigned customer portfolio. 2. Develops strategic relationships with customers and key accounts. 3. Provides technical support and solutions, ensuring customer commitment. **Job Description** **Key Responsibilities:** Deliver comprehensive technical solutions and sales support to end customers and distributors to increase market share through maintenance, strengthening, and development of customers. * Manage the direct sales process for the assigned portfolio to achieve or exceed commercial and financial targets, reviewing results and defining corrective actions when necessary. * Organize visits to existing and potential customers. * Develop, maintain, and retain strategic business relationships with customers and key accounts, ensuring customer commitment and profitable relationships. * Recommend products and services aligned with the customer’s business needs. * Ensure an appropriate development strategy is defined for the assigned customer portfolio. * Demonstrate added value delivered via CVF within the assigned customer portfolio. * Defend and grow market share within the assigned portfolio by identifying and developing new business opportunities and revenue streams. * Provide accurate and timely market intelligence on customers and competitors. * Support Sales Management by providing precise forecasts, budgets, and objectives as required. * Respond to more complex technical questions regarding the organization’s products, systems, or services. * Develop and deliver training to educate internal employees, external partners, and customers on features of their purchase. * Troubleshoot, investigate, and resolve technical issues arising during or after implementation. * Possess in-depth product knowledge, as well as deep understanding of the customer’s business. **Key Competencies and Profile:** * University degree or equivalent qualification in Mechanical/Manufacturing Engineering, Economics, or a related field. * Proven solid technical experience with skills and knowledge of engineering cutting tools. * Proven experience — over 5 years — in machining (Cutting Tools preferred, or Machine Tools). * Relevant experience in commercial management and sales and/or Account Management, with direct and continuous interaction with end customers. * Demonstrated track record of achieving strong commercial results. * Advanced use of CRM tools for managing customers, opportunities, forecasting, and sales reporting. * Solid knowledge and successful experience negotiating commercial and technical terms and conditions with industrial customers. * Relevant experience with CAD/CAM and Computer Numerical Control (CNC) programming. * Knowledge of Swiss-type turning (small parts/Medical). * Project management knowledge and experience (desirable). * Knowledge and experience in managing relationships with external and internal customers. * Fluent English and native Catalan. * Valid driver’s license is mandatory. * Willingness and ability to travel.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
