Claims Handler (Temporary)

Description

Position Summary: Comprehensively manage claims from start to finish, ensuring rigorous, agile, and empathetic processing while safeguarding customer experience and regulatory compliance. Key Highlights: 1. Manage claims comprehensively from opening to closure. 2. Communicate clearly and empathetically with clients, beneficiaries, and intermediaries. 3. Coordinate with Legal, Finance, and external providers. Are you motivated to manage **claims** end-to-end, bringing clarity during sensitive moments? At **Nationale-Nederlanden**, you will find a solid, people-oriented company equipped with tools and training to help you optimize processes, ensure compliance, and enhance customer satisfaction. Additionally, you will benefit from hybrid working, flexible hours, and competitive benefits. **Your Impact** You will guarantee **rigorous, agile, and empathetic claims handling**, safeguarding **customer experience** and **regulatory compliance**. **What You Will Do** * **Comprehensively manage** each claim: from **opening** to **closure** (payment, rejection, or archiving), adhering to **policy terms**, **LCS**, and **SLAs**. * **Review key documentation** and validate its **completeness and consistency**. * **Analyze coverage, exclusions, waiting periods, and sums insured** technically and contractually; assess **reasons for rejection**, where applicable. * **Identify beneficiaries** and manage **complex cases** with rigor and sensitivity. * **Communicate clearly and empathetically** with clients/beneficiaries/intermediaries regarding status, requirements, and resolution. * **Coordinate** with **Legal**, **Finance**, and **external providers**; prepare **claim-related correspondence** and support **out-of-court proceedings/litigation**. * **Prevent and detect fraud**: identify red flags and escalate to specialized teams. * **Continuous improvement**: propose **digitalization/automation**, ensure **traceability**, and **deadline control**. **What Will Make You Successful?** * **University degree**. * **3–5 years** of experience in **claims handling**. * Proficiency in **legal/contractual documentation**, **attention to detail**, and **handling sensitive cases**. * Customer orientation, commitment to **compliance**, and **process improvement**. **What We Offer** * **Hybrid work model**, **flexible hours**, and **summer intensive schedule**. * **Life insurance** and **pension plan**. * **Flexible compensation** (transportation, childcare vouchers, health insurance, training). * A **supportive environment** fostering continuous learning. * A stable company, part of the **NN Group**, with over **40 years** of presence in Spain. *At* *Nationale\-Nederlanden* *we are committed to diversity. We are proud to be an inclusive employer offering equal opportunities regardless of race, culture, gender, gender identity, religion, nationality, age, ability, marital status, or sexual orientation. One of our core values is caring for our employees so they can perform at their best in a respectful environment.*