Industrial manufacturing company of construction materials, urban furniture and landscaping, located in Cardedeu, is looking to hire: **Customer Service and Product Manager Wet\-Cast with FRENCH** Reporting to the France Area Manager and Commercial Director \- Higher Vocational Training in Business Administration or Degree in Architecture, Technical Architecture. \- Analytical person with commercial skills, ability to work in a team, good communication, organizational and planning skills. Problem-solving and proactive mindset. \- Catalan (optional), Spanish and French (native or fluent) **Skills:** · Knowledge of the company and its brand image with a commercial culture to effectively communicate to customers and/or representatives/sales staff the potential differentiating values. · Customer orientation. · In-depth knowledge of the industry and its competitors. · Ability to identify what the customer requests and truly needs. · Digital drawing skills (Autocad, SolidWorks…) · Sales and negotiation capabilities. · Knowledge of products offered. · Interpersonal relationship skills. · Analytical, synthetic and persuasive abilities. · Ability to work under pressure. · Time management. **Objective:** · Manage offers/orders, provide information to the entire sales team to improve coordination between Sales and headquarters. Deliver excellent service through effective telephone and in-person support to both clients and internal/external company personnel. · Provide necessary technical support to the commercial department for the Wet\-Cast line in general, handle projects with specific characteristics, size, structure and manage projects seeking particular features with innovation and product development. **Mission and Responsibilities:** · Manage and prepare offers, orders and studies. · Capture offers prepared by the Area Manager and convert them into orders. · Communicate and maintain management relations with France. · CRM control and management. · Control and management of international payment methods (letters of credit, INCOTERMS, etc). · Receive and record customer complaints, identifying their origin and assigning them to the relevant responsible parties. · Coordinate with the Wet\-Cast Technical Department for project development. · Support and draft installation recommendations, non-conformities, customer claims and pathology analysis. · Monitor material delivery schedules. · Work and coordinate with Wet\-Cast production suppliers. · Plan production according to the current order portfolio together with the production department. · Define delivery times with the production department. · Customer service. · Actively search for tenders. **Compensation and schedule:** · 35,000/38,000€ gross/year · Full time, Monday to Friday · Permanent contract Job type: Full-time, Permanent contract Salary: 35,000.00€\-38,000.00€ per year Benefits: * Training program Application questions: * Where do you currently reside? * What is your experience in similar positions? * Do you have your own vehicle? (Essential to reach the company) Language: * French (Mandatory) Work Location: On-site