Administrative Assistant

Description

Job Summary: We are seeking an ITV Administrative Assistant to provide administrative support and customer service in a technical and stable environment. Key Highlights: 1. In-person and telephone customer service with administrative management. 2. Long-term professional development opportunity within a stable project. 3. Continuous training and opportunities for growth within the company. Alcobendas, M, ES, 28108 **Key Area:** Administration and Office **Experience Level:** Professionals with experience **Contract Type:** Permanent contract **Full-time/Part-time:** Full-time **Weekly Hours:** 40 **Remote Work:** On-site **Application ID:** 5122 **Publication Date:** 13 Apr 2026 At DEKRA, we prioritize stability, safety, and professional development. We work to ensure safety in an ever-moving world. With over 48\.000 professionals worldwide, our commitment to quality, sustainability, and innovation drives our continued growth. Currently, we are looking to hire a person for our ITV station team in Alcobendas to provide administrative and customer service support. **What Are We Looking For?** We seek a committed, customer-oriented individual eager to join a dynamic and professional team. If you have experience in public-facing roles, are proficient with office software tools, and are interested in a technical and stable work environment, this could be your opportunity. We are looking for someone who wishes to join a stable project backed by a public tender, with clear prospects for long-term continuity and professional development within DEKRA.**Your Role** As an **ITV Administrative Assistant (m/f/d)**, you will be responsible for serving customers at the Plasencia ITV station, both in person and via telephone, as well as managing administrative tasks related to vehicle intake, payments, case files, and cash handling. Your mission will be to deliver high-quality, agile, and efficient customer service, ensuring compliance with DEKRA’s service standards. **Main Responsibilities** * In-person and telephone customer service. * Management of appointment scheduling for inspections. * Reception and administrative intake of vehicles. * Collection of established fees. * Opening and closing of cash registers. * Opening and archiving of non-periodic inspection files. * Support for operational management of the station not related to the technical inspection process. **Corporate Benefits and Additional Information:** * Permanent contract from day one. * Location: ITV Alcobendas. * Working hours on rotating morning and afternoon shifts, including Saturday mornings. * Flexible compensation (meal vouchers, medical insurance, opportunity to teach English classes, etc.). * Continuous training and opportunities for growth within the company. * Access to discounts on consumer brands, leisure, apparel, technology, and travel. * Permanent contract offering job stability. * Rotating shifts: mornings Monday–Friday; afternoons Monday–Saturday (Saturday mornings). **Required Qualifications and Competencies:** * No specific academic qualification required. * Proficiency with office software tools (Word, Excel, email). * Ability to learn position-specific software. * Basic knowledge of invoicing. * Strong customer orientation. * Organization, initiative, and commitment. * Teamwork ability and effective communication skills. **Valued Experience:** * Prior experience in administrative and/or customer service roles. * Experience in an ITV environment or vehicle-related services. * Candidates holding a disability certificate will be prioritized, in line with our commitment to inclusion and equal opportunity. **Social Benefits:** * Meal card * Medical insurance