Customer Operation Internship – Sevilla

Description

Job Summary: Internship opportunity at ENDESA, S.A. for university students or recent graduates, focused on organizational management and data analytics, with development of key competencies. Key Highlights: 1. Development of teamwork and communication skills 2. Participation in key projects within the electricity sector 3. Specialized mentoring and continuous support ENDESA, S.A. **SEVILLA** (Sevilla) T/2026/50285 **Apply now for an internship at ENDESA, S.A.****What does the company offer?** --------------------------- * **1** internship position at ENDESA, S.A., lasting **9 months**, starting in **July 2026** * Monthly gross stipend of **900.00€** * 7 hours per day * Internship location in Spain: AV DE LA BORBOLLA 5 SEVILLA (Sevilla) * The internship includes enrollment in the Permanent Training Master’s Program in Organizational Management, Key Competencies, and Data Analytics \- MFPGO (Universidad Camilo José Cela) **What profile is the company seeking?** --------------------------------- * **University undergraduate student missing only the Final Year Project (TFG/PFC), or university graduate, or university graduate holding a master’s degree:** Bachelor’s Degree in Sciences, Bachelor’s Degree in Industrial Technologies Engineering, Bachelor’s Degree in Mathematics * **Competencies:** Teamwork, Decision-making / Problem-solving, Ability to generate new ideas, Critical and self-critical thinking, Information management, Capacity to learn, Planning and time management, Analytical and synthetic ability. **Competency Assessments** --------------------------- As part of the selection process, you will be required to complete the following assessments: * English language test **Proposed Training Plan** ------------------------------- **Company Description** As the leading reference company in the Spanish electricity sector, Endesa currently employs over 10\.000 people and serves 11 million customers. Individuals joining this company participate in a talent development and training program based on collaborative learning. While developing professional competencies essential for their future careers, they also contribute to major projects across electricity generation, distribution, and sales. **Department** Enel Commercial – Customer Operation Spain. This area carries out cross-functional activities for the B2C Billing and Contracting Deputy Directorate, providing support in key functions such as financial monitoring, BPO supplier oversight—including billing, operational quality, and user management—as well as BI and functional operational support. Training Objectives During the internship, the student will: * **Organizational Management:** Participate in monitoring business processes related to Customer Operation, assisting in preparing periodic reports, tracking KPIs, and developing presentations for management. * **Data Analytics:** Support the extraction, processing, and analysis of information for ad hoc quantitative studies, as well as maintain, evolve, and implement a portfolio of KPIs and reports. * **Digital Transformation and Emerging Technologies:** Collaborate in building and designing Business Intelligence solutions, using analytical and data visualization tools to address specific BI and data control needs. * **Key Competencies:** Develop teamwork skills; verbal and written communication; ability to explain analytical problems; synthesis of complex analyses; analytical rigor; problem-solving; and initiative. * **Process Innovation:** Analyze business processes and their impact on BI, proposing improvements that enhance information management, operational efficiency, and decision-making support. ‍ Mentoring and Follow-up * Specialized mentoring with continuous support. * Progress evaluation through goal setting and periodic follow-up. * Ongoing feedback to foster continuous improvement. Candidate Profile * **University Qualification:** STEM degrees: Science, Technology, Engineering, Mathematics, or related fields. * **Required Skills:** Analytical ability, results orientation, rigor in information handling, critical thinking, teamwork, effective communication, synthesis capability, progressive autonomy, proactivity, and interest in understanding the corporate context. * **Preferred Languages and Tools:** * **Languages:** English. * **Tools:** SQL, Python, Qlik Sense, and Microsoft Office suite. * Knowledge of data analytics, predictive modeling, Business Intelligence, data governance, reporting, business process analysis, and executive presentation development will be considered advantageous. Training Value – Master’s Program in Organizational Management, Key Competencies, and Data Analytics This program offers a unique hands-on experience aligned with the Master’s Program in Organizational Management, Key Competencies, and Data Analytics, enabling students to apply advanced strategies in a real-world professional environment. Students will benefit from specialized guidance, access to cutting-edge tools, and active participation in projects reinforcing their analytical, organizational, and technological profiles.